topic Video history not working in Subscriptions and Services

Video history not working

Scahill — Sun, 09 Oct 2022 21:11:29 GMT

I purchased this to be able to see who comes and goes at my back door. My video history does not work so I am not sure what the purpose is? I have had it for a few months now and it never works. Very frustrating

Re: Video history not working

MplsCustomer — Mon, 10 Oct 2022 00:03:51 GMT

@Scahill

Which camera or doorbell do you have? Do you have a Nest Aware subscription? When you say "video history does not work", what do you mean?

Re: Video history not working

Brad — Fri, 14 Oct 2022 16:01:51 GMT

Hi there,

Sorry to hear that you are experiencing this, but I would love to look into this for you. It doesn't sound like you may have an active subscription. Here is a great link on how nest aware works and how to subscribe. In addition, here is a link on how to manage your subscription.

Best regards,

Brad

Re: Video history not working

janthadeus — Tue, 18 Oct 2022 01:02:20 GMT

Hi folks,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

Thanks for the help here, MplsCustomer and Brad.

Regards,

Re: Video history not working

janthadeus — Wed, 19 Oct 2022 02:41:42 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,