topic Re: Duplicate Payment for nest services in Subscriptions and Services

Duplicate Payment for nest services

Julie_G_actech — Wed, 05 Oct 2022 11:54:44 GMT

I have a £100 a year subscription fro Nest but google have taken the payment twice in one day. How do I get my money back without risking losing my service?

Re: Duplicate Payment for nest services

Brad — Mon, 10 Oct 2022 15:22:49 GMT

Hi there,

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I'm happy to assist you with this. As we are unable to handle payment related inquiries here in the forum, I would invite you to reach out to support for further assistance. Or, you can visit the link Here, which is a great link on how nest aware works and how to subscribe. In addition, here is a link on how to manage your subscription.

Best regards,

Brad

Re: Duplicate Payment for nest services

Julie_G_actech — Mon, 10 Oct 2022 19:15:06 GMT

Thanks, I've completed the form. I don't understand how they can take so much money and not have anyone you can speak to about payments!

Re: Duplicate Payment for nest services

Brad — Tue, 11 Oct 2022 15:43:38 GMT

@Julie_G_actech

Thank you for filling out that form. A higher tier of support will be reaching out to you for further assistance.

Best regards,

Brad

Re: Duplicate Payment for nest services

Brad — Fri, 14 Oct 2022 15:54:12 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Duplicate Payment for nest services

Julie_G_actech — Sat, 15 Oct 2022 10:09:40 GMT

Hi Brad - no reply yet! 🤔

Re: Duplicate Payment for nest services

janthadeus — Sun, 16 Oct 2022 01:18:03 GMT

Hi folks,

Thanks for following up. Could you provide the case id of your interaction with our support team so I can have it reviewed?

Thanks for your help, Brad.

Regards,

Re: Duplicate Payment for nest services

Julie_G_actech — Sun, 16 Oct 2022 09:20:17 GMT

Hi I've had no interaction! I completed the form as suggested and had no response! Why is it so hard to contact a company that takes so much money yet doesn't have a department to talk to customers when you've taken too much?

Re: Duplicate Payment for nest services

janthadeus — Tue, 18 Oct 2022 01:08:40 GMT

Hey Julie_G_actech,

We’re sorry to hear that. This isn’t the experience we want you to have. Our Nest Aware Premier Care team would be happy to help you on this. Please fill out this form and someone from our team will keep in touch with you.

Regards,

Re: Duplicate Payment for nest services

EmersonB — Fri, 21 Oct 2022 20:39:37 GMT

Hi everyone,

@Julie_G_actech I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

@Jt and @Brad I appreciate your response.

Thanks,
Emerson

Re: Duplicate Payment for nest services

Brad — Tue, 25 Oct 2022 16:43:27 GMT

Hi there,

Just checking in on this thread to make sure that all those who are affected, should be filling out the support form we sent earlier. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad