topic Re: Nest Problem connecting to the nest services in Subscriptions and Services

Nest Problem connecting to the nest services

Clayblack14 — Mon, 24 Oct 2022 13:00:00 GMT

Trying to setup new nest protect smoke detector. Downloaded the app and constantly getting the error there was a problem connecting to the nest services. Try again in a few minutes. Cannot add the detector to my account. Pixel 7 pro no VPN. My wife's pixel 7 worked flawlessly and she was able to add it.

Re: Nest Problem connecting to the nest services

RXShorty — Mon, 24 Oct 2022 13:43:28 GMT

Hi @Clayblack14

How are you connected to the internet: Mobile or WiFi?
Try switching between these to see if any of this helps.

Did your wifi invite you to the Family option of Nest?
Or are you trying to log in with the same account? 🙂

Re: Nest Problem connecting to the nest services

MplsCustomer — Mon, 24 Oct 2022 13:43:54 GMT

@Clayblack14

There were multiple reports in this forum yesterday from customers who were getting a "problem connecting to Nest services" error from some accounts or devices.

Re: Nest Problem connecting to the nest services

EmersonB — Wed, 26 Oct 2022 17:53:54 GMT

Hi folks,

@Clayblack14 I'm sorry to hear about your trouble setting up your new Nest Protect. However, if your wife already adds it to her own account, then she just has to add you as a family member to have access to the Nest Protect. The Nest Protect can only be linked to one email address but it can be shared through the Nest App via inviting a home member. Click this link for the steps on how to add a home member.

Keep me posted.

I appreciate the help @RXShorty and @MplsCustomer.

Thanks,

Emerson

Re: Nest Problem connecting to the nest services

Jhonleanmel — Sat, 29 Oct 2022 19:32:59 GMT

Hey everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: Nest Problem connecting to the nest services

Jhonleanmel — Sun, 30 Oct 2022 19:44:06 GMT

Hi folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel