topic Re: Nest aware not playing back on Android in Subscriptions and Services

Nest aware not playing back on Android

Hgrubbs — Tue, 25 Oct 2022 15:35:38 GMT

Google home app update on 9/30/22 and ever since my video playback for my nest cameras are not working. My husband's are working fine but mine will not load.

I have Uninstalled and reinstalled the application and unscribed and received with no luck. I would really like to be able to see who approached my door or back yard while I'm away from my home. Please help.

Yall shut off my previous post. There is still no fix nor was there a suggestion on how to fix this in the last post. The two links provided did nothing to help and I was unable to reply.

I'm unsure why I am paying for a subscription at this point if this is not working.

Re: Nest aware not playing back on Android

Brad — Mon, 31 Oct 2022 20:49:46 GMT

Hi there,

Sorry to hear you're still experiencing this. Have you tried to restart your cameras since you first noticed this? I ask as this could be Wi-Fi related, and a restart could help out. If you continue to see this, I would suggest reaching out to support to see if this is related to your Nest Aware subscription.

Best regards,

Brad

Re: Nest aware not playing back on Android

Hgrubbs — Wed, 02 Nov 2022 01:59:56 GMT

Yes I have tried restarting my cameras and redownloading the app. Everything is working fine for others in my household but my phone.

Re: Nest aware not playing back on Android

Brad — Wed, 02 Nov 2022 18:50:35 GMT

@Hgrubbs

I have seen related threads regarding android devices. I know we are still looking into this, but I would suggest that you fill out this form, and a higher tier of support will reach out to you.

Best regards,

Brad

Re: Nest aware not playing back on Android

janthadeus — Sat, 05 Nov 2022 21:56:30 GMT

Hey Hgrubbs,

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,