topic Cannot set up Yale lock anymore in Subscriptions and Services

Cannot set up Yale lock anymore

Nora2 — Wed, 09 Nov 2022 17:36:11 GMT

I’ve been having trouble getting my Yale lock to reconnect after changing my Wi-Fi. I’ve tried to factory reset several times, as well as, removing and adding my Connect device which seems to be working fine. Any ideas?

Re: Cannot set up Yale lock anymore

JBfreshn — Thu, 10 Nov 2022 00:21:16 GMT

How exactly are you resetting to factor defaults? Please explain your steps. Also to test your Nest Connect, go in the Nest app > Settings top right > Nest Connect > Wifi Connection and make sure you connect to new wifi via this method. After that is done, choose 2nd option to test wifi.

Re: Cannot set up Yale lock anymore

janthadeus — Mon, 14 Nov 2022 22:32:23 GMT

Hi folks,

Checking in — have you tried the suggested steps provided by JBfreshn? If so, how did it go? Let me know if you need more help.

I appreciate your help here, JBfreshn.

Thanks,

Re: Cannot set up Yale lock anymore

EmersonB — Thu, 17 Nov 2022 22:35:55 GMT

Hello folks,

@Nora2 I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks for your response, JBfreshn and JT.

Regards,
Emerson

Re: Cannot set up Yale lock anymore

Nora2 — Fri, 18 Nov 2022 12:08:45 GMT

Yes, I called nest and Yale support. Looks like I need a replacement unit which I ordered. Thank you!

Re: Cannot set up Yale lock anymore

Brad — Fri, 18 Nov 2022 17:08:44 GMT

Hi there,

We are relieved to hear that you were able to get a replacement. Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad