topic Re: Multiple Aware subscriptions for different locations? That's the end of my Nest Aware Plus se... in Subscriptions and Services

Multiple Aware subscriptions for different locations? That's the end of my Nest Aware Plus service

TorontoTim — Thu, 10 Nov 2022 14:56:53 GMT

I have a measly 4 cameras at 2 different locations. I pay for a Nest Aware Plus subscription.

When I set up the 2 cameras and a second location, there is no prompting or messaging to advise that this second location will not be covered by my Nest Aware Plus subscription.

So I go ahead, create another location, pair the cameras and everything is great, except I don't get the full 24/7 recordings for this other location.

Finally take the time to reach out to support only to find out my $160 annual fee only covers one location. I can pair all 4 cameras to the one location and then move them if I want and I know I'll get the full service on all 4 cameras, but if I associate them with the second 'home' I lose out?

This is nuts. Right up there with not being able to provide feedback through a browser - only through the app on my phone or tablet.

Bye bye Google Nest Aware Plus and Google One. Over $300 a year for these services which I can replicate elsewhere easily.

Sad that Google has messed Nest up so badly.

Re: Multiple Aware subscriptions for different locations? That's the end of my Nest Aware Plus se...

Brad — Mon, 14 Nov 2022 16:54:09 GMT

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. I am afraid that you would need a separate Nest Aware subscription per Home/structure. You can learn how to purchase a subscription for your second account here.

Best regards,
Brad

Re: Multiple Aware subscriptions for different locations? That's the end of my Nest Aware Plus se...

Brad — Thu, 17 Nov 2022 17:13:40 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Multiple Aware subscriptions for different locations? That's the end of my Nest Aware Plus se...

Brad — Fri, 18 Nov 2022 17:25:35 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad