topic Unable to log into my account help in Subscriptions and Services

Unable to log into my account help

Cindi1 — Thu, 17 Nov 2022 14:59:46 GMT

How can I reset my nest account 2 step verification if I do not have access to my old phone # to get the verification code..

Re: Unable to log into my account help

Jeff — Mon, 21 Nov 2022 21:50:28 GMT

Hi Cindi1,

Do you have any alternate methods set up for the 2FA, such as email address, or was your phone number the only method that was set up for your account?

Thanks,

Jeff

Re: Unable to log into my account help

Princesss — Fri, 25 Nov 2022 00:30:25 GMT

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Unable to log into my account help

Princesss — Sat, 26 Nov 2022 00:34:46 GMT

Hi Cindi1,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest devices and we'd be glad to assist you further.

Best,

Princess