topic Re: No video feed on any events with nest aware? in Subscriptions and Services

No video feed on any events with nest aware?

SandyS — Fri, 11 Nov 2022 18:58:33 GMT

I have just renewed Nest Aware and I’m not able to see any video for any events, even for motion/sound/person/doorbell ringing, it just comes up with a blurry photo not a video.

(nest doorbell camera)

with my previous subscription I didn’t have this issue at all, what can I do!

thanks

Re: No video feed on any events with nest aware?

Brad — Wed, 16 Nov 2022 17:12:14 GMT

Hi there,

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. It sounds like you may not have an active subscription, or that possibly it has lapsed. You will want to subscribe again if that is the case. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription.

Best regards,

Brad

Re: No video feed on any events with nest aware?

EmersonB — Sat, 19 Nov 2022 19:30:32 GMT

Hello SandyS,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, Brad.

Thanks,
Emerson

Re: No video feed on any events with nest aware?

SandyS — Sat, 19 Nov 2022 22:42:29 GMT

I have since spoken to someone from customer services thank you!

Re: No video feed on any events with nest aware?

EmersonB — Sat, 19 Nov 2022 22:51:47 GMT

Hi SandyS,

Happy to hear that this has been resolved for you! It looks like we can consider this one complete. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,
Emerson