topic Re: Camera showing image only in Subscriptions and Services

Camera showing image only

MELLO924 — Thu, 15 Dec 2022 02:01:17 GMT

Need assistance, doorbell camera showing image.

Re: Camera showing image only

MplsCustomer — Thu, 15 Dec 2022 02:34:43 GMT

Which doorbell is this, the Google Nest Hello Doorbell, the Google Nest Doorbell (Battery), or the 2nd Gen Google Nest Doorbell? Where are you seeing still images only, on your mobile device in the Google Nest app or the Google Home app, on a Nest Hub, on home.nest.com, or on home.google.com? Do you have an active Nest Aware subscription (https://store.google.com/subscriptions) and is it on the Google Nest "home/structure" where your doorbell is?

Re: Camera showing image only

aatienza — Fri, 16 Dec 2022 01:37:23 GMT

Hey there,

MELLO924, I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks,

Archie

Re: Camera showing image only

janthadeus — Mon, 19 Dec 2022 02:14:29 GMT

Hi MELLO924,

How's it going? Still need our help?

Thanks for the help here, MplsCustomer and Brad.

Best,

Re: Camera showing image only

MELLO924 — Mon, 19 Dec 2022 04:12:25 GMT

Still need help, need to speak with a live person. Can’t seem to get into the verified account link.

Re: Camera showing image only

janthadeus — Mon, 19 Dec 2022 07:01:30 GMT

Hey there,

Thanks for the update. Keep us posted. We're happy to help.

Regards,

Re: Camera showing image only

EmersonB — Thu, 22 Dec 2022 20:42:25 GMT

Hello MELLO924,

Thanks for getting back to us and sorry for the confusion. We're happy to help you here in the community. We would appreciate it if you could share with us some information regarding your issue about your Nest Camera that's showing an image only. To confirm, which Nest Camera do you have? What app are you using to access your Nest Camera live view? What are the steps you've done so far? With regards to speaking to a live person you may reach them here.

I appreciate the help, JT, MplsCustomer and Archie.

Best,
Emerson

Re: Camera showing image only

EmersonB — Fri, 23 Dec 2022 22:15:17 GMT

Hi MELLO924,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson