topic Re: Nest Home Report Email removal in Subscriptions and Services

Nest Home Report Email removal

Mandreopoulos77 — Thu, 08 Dec 2022 17:29:12 GMT

I received the Nest Monthly/Weekly report, but it is also being sent to an email for my ex. I need to remove her email but there is absolutely no trace of it in my account that I can find. It is clearly on the email as a CC, but I have tried to find it anywhere in my account and I have found nothing. I need the access removed and deleted from my account but all of the locations suggested do not show me any details. I don't want to turn off the reports but I did for now. I also don't want to completely delete the account and start over. Please tell me how to delete the email from my reports.

Re: Nest Home Report Email removal

PatrickP_Viking — Tue, 13 Dec 2022 07:53:05 GMT

This is due to them being set up as a Home Member. You will need to remove their access and it can only be done via the Home App:

Go to Settings > Household
Select the person you want to delete
Select the delete icon (trash can) to remove the person

Re: Nest Home Report Email removal

Azarco — Wed, 14 Dec 2022 21:32:01 GMT

Hey folks,

Thanks for providing those helpful steps @PatrickP_Viking — we appreciate it.

Mandreopoulos77, we're checking back in if the suggested steps shared above help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,
Alex

Re: Nest Home Report Email removal

Jake — Mon, 19 Dec 2022 21:34:07 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Nest Home Report Email removal

Jake — Tue, 20 Dec 2022 20:51:24 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake