topic Re: Subscription Expired & Can’t Renew? in Subscriptions and Services

Subscription Expired & Can’t Renew?

KimaMV — Mon, 19 Dec 2022 22:58:19 GMT

I have Google Nest cameras & they record but every month I get a notice that my “trial” is expiring so I pay a fee to renew. Now it’s not renewing & is only recording an a few hours at a time & not saving any history. Can’t find any link or info to sign up for an ongoing subscription- help?!

Re: Subscription Expired & Can’t Renew?

MplsCustomer — Tue, 20 Dec 2022 16:17:40 GMT

@KimaMV

It's been 3 years since we went from the 30-day trial to a paid subscription, but maybe this link will help. If you have more than one Google Nest "home/structure", make sure you buy the subscription for the "home/structure" containing all your cameras.

https://support.google.com/store/answer/9396337?hl=en

Re: Subscription Expired & Can’t Renew?

EmersonB — Fri, 23 Dec 2022 18:37:32 GMT

Hi everyone,

@KimaMV thanks for posting here in the community. How's it going with your Nest Aware subscription? Were you able to renew it? Don't forget to apply the subscription to your same home structure in your Nest app or Google Home app and with your same email address.

Keep us posted.

I appreciate your help, MplsCustomer.

Regards,
Emerson

Re: Subscription Expired & Can’t Renew?

Daniele75017 — Mon, 26 Dec 2022 03:40:43 GMT

I cannot registrate new credit card

Re: Subscription Expired & Can’t Renew?

KimaMV — Mon, 26 Dec 2022 19:59:44 GMT

Hi - I got great customer support on the phone and we saw that the cameras were registered under one account but the subscription was being paid for on another. So we removed the cameras from the app with the old address.

THE NEW PROBLEM now is there are no QR codes or setup #s on either of my cameras & I don’t have the original boxes, so I have no idea how to add my cameras back to the app so they’re currently only functioning as floodlights. 😞

Re: Subscription Expired & Can’t Renew?

MplsCustomer — Mon, 26 Dec 2022 20:27:45 GMT

@KimaMV

If you did not save the sticker with the QR code in your Quick Start Guide as noted in the install video, you should still be able to find the 6-character Setup Code on the bottom of your floodlight camera and as described in the install video:

https://www.youtube.com/watch?v=ftnHYUW2lrE

Re: Subscription Expired & Can’t Renew?

KimaMV — Mon, 26 Dec 2022 20:45:47 GMT

They did show those #s to me but they’re SO SMALL I had to take a pic to expand. Is this the #? When I put it in the app it says it’s the wrong code.

Re: Subscription Expired & Can’t Renew?

MplsCustomer — Mon, 26 Dec 2022 20:57:43 GMT

@KimaMV

It's 6-characters (numbers and letters) and it's probably under your cable connection. The clip from the install video exaggerates its size.

Re: Subscription Expired & Can’t Renew?

KimaMV — Mon, 26 Dec 2022 21:29:15 GMT

Yea I think I’m in over my head at this point. May need professional help. 😓

Re: Subscription Expired & Can’t Renew?

janthadeus — Tue, 27 Dec 2022 01:30:27 GMT

Hey folks,

I know how you feel about this. I recommend scheduling a visit with our partnered Nest Pro. Let us know if there’s anything else.

I appreciate the help here, Emerson and MplsCustomer.

Thanks,

Re: Subscription Expired & Can’t Renew?

Daniele75017 — Tue, 27 Dec 2022 02:02:57 GMT

Thanks

Re: Subscription Expired & Can’t Renew?

Daniele75017 — Tue, 27 Dec 2022 02:06:45 GMT

Thanks

only 1

Re: Subscription Expired & Can’t Renew?

Daniele75017 — Tue, 27 Dec 2022 02:08:29 GMT

Only 1 camera

cannot pay with any new card

problem

Re: Subscription Expired & Can’t Renew?

Daniele75017 — Tue, 27 Dec 2022 02:09:38 GMT

Yes

i need google help but ….

Re: Subscription Expired & Can’t Renew?

janthadeus — Mon, 02 Jan 2023 00:39:06 GMT

Hi Daniele75017,

Checking back in — were you able to reach out to a Nest Pro technician? If so, how did it go? Let us know if there's anything else.

Regards,

Re: Subscription Expired & Can’t Renew?

Daniele75017 — Tue, 03 Jan 2023 03:28:22 GMT

now can i reach a pro?

Re: Subscription Expired & Can’t Renew?

Daniele75017 — Tue, 03 Jan 2023 03:29:42 GMT

Imposible to reach a real person…

Re: Subscription Expired & Can’t Renew?

janthadeus — Tue, 03 Jan 2023 22:32:42 GMT

Hey there,

You may check this page to contact their support to schedule a tech visit.

Let me know if you need anything else.

Best,

Re: Subscription Expired & Can’t Renew?

EmersonB — Sat, 07 Jan 2023 15:06:22 GMT

Hi everyone,

@Daniele75017 I'm dropping by to ensure that everything is covered here. Were you able to contact the Nest Pro? In case you have an update, you know where to find us.

I appreciate the help, JT and MplsCustomer.

Thanks,
Emerson

Re: Subscription Expired & Can’t Renew?

KimaMV — Sat, 07 Jan 2023 16:07:25 GMT

So I paid $200 to have OnTech come out - the codes are under the casing that I didn’t have the tool for so basically I paid all that $ to have him take that off, find the code abs re-add the cameras to my app. I was appreciative of his help but that was a lot of $ for something that could have been explained remotely. Happy to have my cameras back online tho!

anyone set up schedules for their outside flood lights? For some reason I can’t figure it out.