topic Retrieve footage while subscription was off in Subscriptions and Services

Retrieve footage while subscription was off

CTDemuth — Sun, 08 Jan 2023 21:29:41 GMT

Hello!

A neighbor of mine’s daughter called the police last night because she saw someone walking around outside of their house and peeking in windows. I was asked by him to see if I saw anything odd on my Nest Ring Camera. Problem is, I’m just realizing my Aware was not active!

I recently was forced to receive a new Credit Card(due to fraudulent activities) and was unable to switch to my replacement before I realized my nest aware subscription was due(it’s all up to date now!). However, Is there any backlog video that I can retrieve to help out with this situation?

Thanks for the time!

Chris Demuth

Re: Retrieve footage while subscription was off

Cathal_S — Mon, 09 Jan 2023 03:03:19 GMT

Hi CTDemuth,

Unfortunately no, Google doesn't store video for devices that don't have an active Nest aware subscription.

Re: Retrieve footage while subscription was off

janthadeus — Wed, 18 Jan 2023 00:14:01 GMT

Hey CTDemuth,

Checking in — I hope Cathal_S's reply answered your question. Let me know if you have more questions in mind.

I appreciate the help, Cathal_S.

Thanks,

Re: Retrieve footage while subscription was off

janthadeus — Sun, 22 Jan 2023 00:27:12 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Retrieve footage while subscription was off

janthadeus — Mon, 23 Jan 2023 02:59:18 GMT

Hey there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,