topic Re: Viewing images through the Nest App in Subscriptions and Services

Viewing images through the Nest App

Toloko64 — Mon, 09 Jan 2023 12:05:43 GMT

I set up a Nest battery camera using the Google Home App. I already have other 6 cameras connected. When entering into my Nest App the new camera does not appear so I can only see yhe images through the Google Home App. What steps do I need to do in order to include this new camera into the Nest App? Thanks

Re: Viewing images through the Nest App

MplsCustomer — Mon, 09 Jan 2023 15:21:03 GMT

@Toloko64

Unfortunately, Google Nest decided that the Google Nest cameras and doorbells released starting in Sept. 2021 would work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website. In the last month or so, they have activated a beta/preview website, home.google.com, where we can see livestream for all of our cameras, old and new.

Re: Viewing images through the Nest App

Brad — Fri, 13 Jan 2023 18:22:33 GMT

Hi there,

Thank you for your feedback on this, I fully understand the frustrations of not having your new Nest cams in the Nest app like you may be used too. However, you can now use the Google Home web app to view your cameras and doorbells.

The new Nest cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support.

Best regards,

Brad

Re: Viewing images through the Nest App

janthadeus — Mon, 16 Jan 2023 22:29:25 GMT

Hey folks,

Checking in — I hope Brad’s response answered your question. Let us know if there’s anything else.

I appreciate the help here, MplsCustomer and Brad.

Thanks,

Re: Viewing images through the Nest App

janthadeus — Wed, 18 Jan 2023 01:06:03 GMT

Hello Toloko64,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,