topic Re: subscription not active in Subscriptions and Services

subscription not active

Dmitrim — Wed, 04 Jan 2023 16:23:14 GMT

I paid for nest aware subscription but it’s not active on my account for nest door

Re: subscription not active

MplsCustomer — Wed, 04 Jan 2023 18:10:38 GMT

Is your Google Nest doorbell in the same Google Nest "home/structure" as your subscription?

You can check which Google Nest "home/structure" is listed for your subscription by going to the page below and selecting your subscription:

https://store.google.com/subscriptions

Re: subscription not active

Dmitrim — Wed, 04 Jan 2023 19:34:54 GMT

It was assigned to different home, I had to delete home and reassign it properly

Re: subscription not active

janthadeus — Tue, 10 Jan 2023 00:23:46 GMT

Hi folks,

Cool, good to know! Thanks for updating the Community forum with your resolution. To make sure, do you have other questions or concerns?

I appreciate the help, MplsCustomer.

Thanks,

Re: subscription not active

aatienza — Fri, 13 Jan 2023 06:19:08 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: subscription not active

barisbakirli — Tue, 17 Jan 2023 03:07:05 GMT

Hello,

I will share an article where you can find a solution to your subscription not appearing active even though you have paid for the subscription on Nest Aware.

https://signinup.com/how-to-subscribe-nest-aware-how-to-sign-up-for-nest-aware/

Good luck!

Re: subscription not active

aatienza — Sat, 21 Jan 2023 05:56:48 GMT

Hey folks,

barisbakirli, thanks for helping. We really appreciate it!

Dmitrim, how's it going? Did you get a chance to follow the steps shared by barisbakirli? If so, how did it go? Let me know if you need more help.

Thanks,
Archie

Re: subscription not active

janthadeus — Tue, 24 Jan 2023 06:11:53 GMT

Hi Dmitrim,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks for chiming in, Archie and barisbakirli.

Best,

Re: subscription not active

janthadeus — Thu, 26 Jan 2023 00:32:22 GMT

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best regards,