topic Re: Nest Aware subscription not showing in "My Subscriptions" on Google Account in Subscriptions and Services

Nest Aware subscription not showing in "My Subscriptions" on Google Account

ReinersClan — Fri, 13 Jan 2023 02:35:15 GMT

Today I received an email stating that my Nest Aware subscription was renewing in a month. I logged in to cancel it (we no longer use the camera) and could not find the subscription in my account. The account is the same one used on the app and the same as the email from Google. Please provide me with info on how to cancel the subscription renewal. Thank you.

Re: Nest Aware subscription not showing in "My Subscriptions" on Google Account

MplsCustomer — Fri, 13 Jan 2023 03:04:02 GMT

@ReinersClan

I go to this page to check our Nest Aware subscription:

https://store.google.com/subscriptions

Re: Nest Aware subscription not showing in "My Subscriptions" on Google Account

janthadeus — Tue, 17 Jan 2023 22:07:00 GMT

Hi folks,

Checking in — did you get a chance to check the Nest Aware page shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help, MplsCustomer.

Thanks,

Re: Nest Aware subscription not showing in "My Subscriptions" on Google Account

ReinersClan — Tue, 17 Jan 2023 23:09:51 GMT

I checked (and screenshotted) that page before I created the original post. As I stated before, there was and is still no subscription shown on that page. Thank you for your response.

Re: Nest Aware subscription not showing in "My Subscriptions" on Google Account

MplsCustomer — Wed, 18 Jan 2023 00:43:57 GMT

@ReinersClan

The Subscriptions page that is accessed from your Google Account page (the screen that you screen shotted earlier, on myaccount.google.com) does NOT show Nest Aware subscriptions for anyone. Instead, Nest Aware subscriptions are accessed separately, on THIS page, as I indicated on my earlier post:

https://store.google.com/subscriptions

Re: Nest Aware subscription not showing in "My Subscriptions" on Google Account

ReinersClan — Wed, 18 Jan 2023 01:38:12 GMT

I did that, too (my apologies for screenshotting the wrong page….I had many tabs open). Same result: no subscription shown.

Re: Nest Aware subscription not showing in "My Subscriptions" on Google Account

MplsCustomer — Wed, 18 Jan 2023 01:46:08 GMT

@ReinersClan

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription.":

https://support.google.com/googlenest/answer/9233159?hl=en

Re: Nest Aware subscription not showing in "My Subscriptions" on Google Account

janthadeus — Tue, 24 Jan 2023 02:21:32 GMT

Hey ReinersClan,

How’s it going? Were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if there’s anything else.

Thanks for your continued assistance, MplsCustomer.

Regards,

Re: Nest Aware subscription not showing in "My Subscriptions" on Google Account

aatienza — Fri, 27 Jan 2023 03:32:09 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: Nest Aware subscription not showing in "My Subscriptions" on Google Account

aatienza — Sat, 28 Jan 2023 05:16:50 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie