topic Re: I cannot view my history in Subscriptions and Services

I cannot view my history

mizjodi — Mon, 16 Jan 2023 17:00:37 GMT

I've read through all the forums: when I log in, I can't see an option to view history. Only clips that have been downloaded. My subscription is up-to-date. There are some very important clips I need to download, so time is of the eseence. I've tried both through nest, and Google home, on my PC.

Re: I cannot view my history

MplsCustomer — Mon, 16 Jan 2023 17:19:16 GMT

@mizjodi

If you have the older cameras and doorbells that work in the Google Nest app, you can view history in the Google Nest app with the instructions below. You can also view history on the home.nest.com website.

If you have the newer cameras and doorbells that work ONLY in the Google Home app, you can view history in the Google Home app with the instructions below:

https://support.google.com/googlenest/answer/10904254

If you are not seeing your history, are you logging onto the same Google Account and accessing the same Google Nest "home/structure" as shown for your subscription here?

https://store.google.com/subscriptions?hl=en-US

You can also check your subscription by going to Settings | Nest Aware in the Google Nest app or Google Home app.

Re: I cannot view my history

mizjodi — Mon, 16 Jan 2023 17:23:41 GMT

I have checked the settings, and my subscription status. In Google Home (for my newest cameras) I have no option for history. See screenshot

Re: I cannot view my history

MplsCustomer — Mon, 16 Jan 2023 17:32:21 GMT

@mizjodi

I see that you're using the "PREVIEW" version of the Google Home app. I wonder if that version is broken. In our iOS version (NOT the "PREVIEW" version), there's a Settings icon (a gear) in the upper right corner. Is one of your icons in the upper right corner a "Setttings" icon? If so, can you select it and then select Video and then Video History to see what subscription is shown for the camera? If not, then I don't know what's going on.

Re: I cannot view my history

mizjodi — Mon, 16 Jan 2023 17:37:27 GMT

No, the settings wheel isn't showing for me anymore; I noticed the preview too, and can't find a way to NOT be in that

Re: I cannot view my history

MplsCustomer — Mon, 16 Jan 2023 17:43:32 GMT

@mizjodi

If you go to Settings and select Public Preview under "General", there's supposed to be a "Leave Public Preview" option. I don't know whether you leave immediately or have to wait.

Re: I cannot view my history

Badattitude — Tue, 17 Jan 2023 01:29:29 GMT

Android here so no help with the iphone. But is that screen shot from a desk top pc or your iphone? You only get live view from Google Home from a desktop. Using your phone you get all the options on Google Home.

Re: I cannot view my history

MplsCustomer — Tue, 17 Jan 2023 03:08:08 GMT

@mizjodi

I thought your screen shot was from the Android version of the "preview" version of the Google Home app, when in fact it is from the list view on the "preview" website, home.google.com, accessed from your computer using your browser. On home.google.com, you cannot view history. For that, you have to use the Google Home app on your phone or mobile device.

Re: I cannot view my history

janthadeus — Sun, 22 Jan 2023 00:15:56 GMT

Hi folks,

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

I appreciate the help, MplsCustomer.

Thanks,

Re: I cannot view my history

janthadeus — Wed, 25 Jan 2023 00:42:59 GMT

Hey mizjodi,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks for the help, Badattitude.

Regards,

Re: I cannot view my history

janthadeus — Thu, 26 Jan 2023 01:07:43 GMT

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,