topic Re: Cameras CANNOT amend Familiar Faces in Subscriptions and Services

Camera Familiar Face Edit / Move / Reassign #HowHardCanItBe

CliveeR — Tue, 10 Jan 2023 14:24:43 GMT

For months (years?) Paying customers using Nest Cameras like myself still CANNOT edit / move / reassign a photo from one person to another. Hello. It's 2023. I'm not asking for a self driving car nor satellite connectivity. It's a basic edit. #howHardCanItBe 😞 🤷‍♂️🤷‍♂️🤷‍♂️

Cameras CANNOT amend Familiar Faces

CliveeR — Thu, 12 Jan 2023 16:07:14 GMT

For months (years?) Paying customers using Nest Cameras like myself still CANNOT edit / move / reassign a familiar face from one person to another. Hello. It's 2023. I'm not asking for a self driving car nor satellite connectivity. It's a basic edit. #howHardCanItBe

I know it is not Dan. It is Joe. But I cannot amend & label the face correctly. All I can do is keep deleting & hope that one day it works. This is poor and needs fixing. Very frustrating ☹️ Familiar Faces would be a great idea if they worked properly. But they don't.

Re: Camera Familiar Face Edit / Move / Reassign #HowHardCanItBe

janthadeus — Wed, 18 Jan 2023 00:46:05 GMT

Hi CliveeR,

Understood — I’m sorry for the delay. What type of cameras do you have? What’s the make and model of your device? The only thing you can do is to move photos to another face profile.

Here’s how:

Open the Google Home app .
Tap Settings > Nest Aware > Familiar face detection.
Select a face profile with photos that you want to move.
Tap Edit , then select any photos that you want to move together.
Tap Move .
Search and select a person saved in the familiar face library, or type in a new name to save the photos in a new face profile.
Tap Yes to confirm your choice.

Let me know how it goes.

Thanks,

Re: Cameras CANNOT amend Familiar Faces

janthadeus — Wed, 18 Jan 2023 02:41:46 GMT

Hey CliveeR,

We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

Best,

Re: Camera Familiar Face Edit / Move / Reassign #HowHardCanItBe

CliveeR — Wed, 18 Jan 2023 10:23:29 GMT

OK, thanks for the reply, will give it a go. BTW, I use a Nest Camera Floodlit & a Nest Camera battery. What I don't understand is when it recognises a person, often with a very good image of the person - it just says "person" and there is no ability to give that person a name.

Re: Camera Familiar Face Edit / Move / Reassign #HowHardCanItBe

CliveeR — Wed, 18 Jan 2023 21:01:53 GMT

Hey @janthadeus My camera recognised a familiar face earlier today, saying it was "Iain" but it was me, not my friend. But when I looked at Iain in Familiar Faces, there was only 1 picture for him from several weeks ago. Today's picture did not appear. Which means that I could not click & move on today's picture and reassign it to me. I don't understand why the camera says it is "Iain" but then does not add the picture to Iain's history, which means I cannot move the picture.
I was expecting that I could click on the picture in Event Details and then reassign / move it to me. But, there does not seem any way to do this. Have I missed something ?

Re: Camera Familiar Face Edit / Move / Reassign #HowHardCanItBe

Brad — Fri, 27 Jan 2023 18:29:55 GMT

@CliveeR

You should be able to edit and move familiar faces around if you have a profile for them. This can be done in the app, or I believe you can also do this in the Google Home Web App.

Best regards,

Brad

Re: Camera Familiar Face Edit / Move / Reassign #HowHardCanItBe

Brad — Mon, 30 Jan 2023 20:00:22 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Camera Familiar Face Edit / Move / Reassign #HowHardCanItBe

CliveeR — Tue, 31 Jan 2023 14:22:05 GMT

When the camera saves a Familiar Face for a given event, then I can reassign or add a new person. But, when the camera says it has seen a Familiar Face but then does not save that face for that event, then there is no way of doing anything. It says "Iain" but I know that it was not "Iain" and I cannot do anything. I don't understand why it recognises a Familiar Face but then does not save the face, which means that when it is wrong, then I can do nothing. Is there a setting to enable so that all Familiar Faces are always saved ? Or better still that I can edit the face when I look at the event in the History, as that would be great & what I would expect. Doing the latter, makes sense. Have I missed something ?

Re: Camera Familiar Face Edit / Move / Reassign #HowHardCanItBe

janthadeus — Wed, 01 Feb 2023 03:50:18 GMT

Hey there,

Thanks for sharing your insights with us. You can name unfamiliar faces to filter it out when the camera detects them. In that way, you’ll know if an unknown person is detected. You may also remove incorrect snapshots from your library. This will reduce the chance of that person being misidentified again.

Here’s how:

Open the Google Home app .
Tap Settings > Nest Aware > Familiar face detection
To add or change the name, tap a face and enter a new name.

Have a look at this article and let us know if you need more help: Troubleshoot familiar face detection.

Thanks for chiming in, Brad.

Best,

Re: Camera Familiar Face Edit / Move / Reassign #HowHardCanItBe

CliveeR — Wed, 01 Feb 2023 11:03:16 GMT

thanks @Brad & @janthadeus your advice is helpful. However, the missing feature is that I should be able for any event in the history that recognises a face, be it familiar or new - to edit and/or name that face whilst I am looking at the history. The current work around requires me to leave the event that I am looking at, go elsewhere into settings etc, when the correct customer experience would be to edit the face in the event. If the camera has got the name wrong, then it is a simple correction or if the camera thinks it is a new face, then I can add a new name or assign it to an existing person. I am sure that many others would also welcome this feature too. I also think it would help to deal with the situation that the camera has detected a familiar face, but got the wrong person and has not updated the library with the picture , so i cannot delete or reassign it. Having the ability to edit / add / reassign the face from within the event details history does not sound hard to do. Your suggestions are correct, but they are partial workarounds & this ought to be solved properly.

Re: Camera Familiar Face Edit / Move / Reassign #HowHardCanItBe

Brad — Wed, 01 Feb 2023 17:34:51 GMT

@CliveeR

Thank you for sharing your experience with us and suggestions. I cannot guarantee anything, but we’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices, following the steps found here. We might not be able to find a solution for you, but what you share with us can help our engineers and developers bring new features to our users.

Best regards,
Brad

Re: Camera Familiar Face Edit / Move / Reassign #HowHardCanItBe

janthadeus — Sat, 04 Feb 2023 23:01:08 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate your continued assistance here, Brad.

Thanks,

Re: Camera Familiar Face Edit / Move / Reassign #HowHardCanItBe

janthadeus — Sun, 05 Feb 2023 23:49:07 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,