topic Re: Subscription issued in Subscriptions and Services

Subscription issued

1975RAMBO — Wed, 18 Jan 2023 21:06:14 GMT

I bought the subscription and got 3 nest camera batteries and it says I don't have a compatible device.

Re: Subscription issued

MplsCustomer — Thu, 19 Jan 2023 01:43:15 GMT

@1975RAMBO

It sounds like you either purchased your Nest Aware subscription from a different Google Account or for a Google Nest "home/structure" different from the one where your cameras are.

Re: Subscription issued

janthadeus — Mon, 23 Jan 2023 00:44:41 GMT

Hi folks,

Checking in — have you checked if you’re signed into the right account and you’re on the right home structure when signing up for the Nest Aware subscription as shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help, MplsCustomer.

Thanks,

Re: Subscription issued

janthadeus — Thu, 26 Jan 2023 01:05:21 GMT

Hey 1975RAMBO,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Subscription issued

aatienza — Fri, 27 Jan 2023 03:28:43 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT.

Thanks,

Archie