topic Re: Really wish I read these posts in Subscriptions and Services

Really wish I read these posts

ksb2 — Tue, 03 Jan 2023 03:23:39 GMT

I really wish that I read these posts before updating my Nest subscription. Nest Aware 2.0 SUCKS and if you want what you had with the original service, you have to pay extra for it. I REGRET THE DAY I UPDATED MY SERVICE. DON'T DO IT IF YOU'RE NOT WILLING TO SPEND OVER $100.

ALSO, like a few other people, I was billed twice for this **bleep** service. I'm considering returning the new nest camera I bought and looking into alternative providers.

Re: Really wish I read these posts

Brad — Wed, 11 Jan 2023 19:34:15 GMT

Hey there,

Sorry to hear you haven't had the best experience. We’re always looking for ways to improve, and appreciate your feedback. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices, following the steps found here. If you wish to discuss this with support, you're welcome to reach out to support via this form. Thank you for your patience.

Best regards,
Brad

Re: Really wish I read these posts

janthadeus — Mon, 16 Jan 2023 02:31:04 GMT

Hi ksb2,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

Re: Really wish I read these posts

ksb2 — Mon, 16 Jan 2023 16:27:01 GMT

issue with 1st gen was resolved, still cannot access Nest using my non google account that was billed a nest aware subscription

Re: Really wish I read these posts

Brad — Fri, 20 Jan 2023 19:37:38 GMT

Hi there,

Just checking in to see if you have had the chance to fill out the support form I sent previously. You'll definitely need to contact support for this concern. We aren't able to manage your subscription here in the forum. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Really wish I read these posts

Brad — Tue, 24 Jan 2023 19:12:06 GMT

Hi there,

Not sure if you have filled out the support form we sent, but we would love to further assist you, so please fill out the form if you still need assistance with this. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad