topic Lost Nest Aware Subscription when I removed Nest from Google Calendar in Subscriptions and Services

Lost Nest Aware Subscription when I removed Nest from Google Calendar

JitenAdmireTech — Tue, 07 Sep 2021 06:20:52 GMT

Call it a fluke accident but I am shocked to know that my Nest Aware subscription is gone by just removing Nest from Google Calendar. I didn't get any warning that removing nest from google calendar will end subscription.

Called Nest Tech Support and to my surprise they cannot reverse it. Losing subscription from Nest Aware also removed all nest product from Google Home - don't know how.

Hard to believe when I was told google has no backup that can be located/recovered (that's what I heard from Nest Aware tech support).

Anybody has any idea how to restore the nest subscription and get back all the recorded video, names identified and 10 days of history?

Thanks

Jitu

Re: Lost Nest Aware Subscription when I removed Nest from Google Calendar

Brad — Tue, 21 Sep 2021 15:46:53 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Lost Nest Aware Subscription when I removed Nest from Google Calendar

JitenAdmireTech — Sat, 25 Sep 2021 17:07:24 GMT

Yes still need help. Nest aware support has given up and not calling anymore after promising a call back.

for troubleshooting, whatever is posted on faq at nest support, I have tried that.

Re: Lost Nest Aware Subscription when I removed Nest from Google Calendar

Brad — Mon, 27 Sep 2021 16:10:59 GMT

Hi there, JitenAdmireTech.

I am terribly sorry that your issue is not yet fixed, I am afraid I do not have any such option to fix this on my end. Best to continue working with Support to find a solution for you.

Best Regards,

Brad.

Re: Lost Nest Aware Subscription when I removed Nest from Google Calendar

GarrettDS — Tue, 05 Oct 2021 20:57:55 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Lost Nest Aware Subscription when I removed Nest from Google Calendar

Brad — Wed, 06 Oct 2021 21:50:48 GMT

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.