topic Re: Google failed to accept payment method in Subscriptions and Services

Google failed to accept payment method

Lindsey1 — Sat, 07 Jan 2023 15:30:53 GMT

I am trying to update payment method and google will not accept

Re: Google failed to accept payment method

janthadeus — Sun, 15 Jan 2023 00:52:22 GMT

Hi Lindsey1,

I’m sorry to hear that and for the delayed response here. Let’s sort this out — a few questions: what’s the error message you received? What type of Nest Aware subscription do you have? What type of payment method are you using (debit or credit card)? Also, what device are you using to update your payment method?

Looking forward to your response.

Thanks,

Re: Google failed to accept payment method

janthadeus — Wed, 18 Jan 2023 01:07:16 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Google failed to accept payment method

janthadeus — Thu, 19 Jan 2023 03:57:16 GMT

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

Re: Google failed to accept payment method

Lindsey1 — Thu, 19 Jan 2023 11:10:47 GMT

Hi Janthadeus

Barclaycard have confirmed and my Barclaycard app says the same that you took a payment of £100 from my credit card on the 6th January so Im not sure why you are contacting me!

Please confirm that the matter is now settled.

Lindsey

Re: Google failed to accept payment method

janthadeus — Tue, 24 Jan 2023 02:44:17 GMT

Hello Lindsey1,

Got it. Thanks for the update. I’d love to check your payment history, however, we can only walk you through to check your order history for your account security.

Here’s how:

Visit https://goo.gle/2QcwNC7.
Sign in with the Google Account that you used to subscribe to Nest Aware.
Under the Payment section, select View payment history.

Let me know how it goes.

Thanks,

Re: Google failed to accept payment method

aatienza — Fri, 27 Jan 2023 03:28:06 GMT

Hey there,

How's it going? Do you still need our help?

I appreciate the help, JT.

Thanks,

Archie

Re: Google failed to accept payment method

janthadeus — Sat, 28 Jan 2023 22:51:48 GMT

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,