topic Re: Trouble with Nest Video history and Google Home in Subscriptions and Services

Trouble with Nest Video history and Google Home

Patipati — Thu, 26 Jan 2023 10:26:00 GMT

I have a second generation (old) nest camera. In my old house, I could get the video feed no problem. We moved and I set up the camera again, I have Nest Aware, and I can’t get anything but the stills, no video. My husband was able to see the video and then I installed the Nest app and he no longer is able to see them. What can I do? I’m thinking of cancelling my nest aware since I can’t make it work.

Re: Trouble with Nest Video history and Google Home

Mingamez — Fri, 27 Jan 2023 20:40:13 GMT

I’m having the same problem. Only we didn’t move. We unplugged it to move the camera.

Re: Trouble with Nest Video history and Google Home

aaaaaaaa — Sat, 28 Jan 2023 14:02:58 GMT

Same here. It detects movement but when I check the recording it’s just a still.

Re: Trouble with Nest Video history and Google Home

janthadeus — Mon, 30 Jan 2023 23:47:06 GMT

Hi folks,

I’m sorry for the trouble here. No worries, we’ll check this out. Do you have multiple home structures? If so, did you pair your camera to the old home structure or new home structure? Also, what type of camera do you have?

Here’s how to check if you have more than one home structure:

At the top left corner of your Nest app home screen, tap Menu .
Tap the home you want to switch to.
You’ll be taken back to the app home screen where you can find the Nest products you have in the home you’ve selected.

Let me know how it goes.

Thanks,

Re: Trouble with Nest Video history and Google Home

aatienza — Fri, 03 Feb 2023 05:07:30 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: Trouble with Nest Video history and Google Home

aatienza — Wed, 08 Feb 2023 01:07:33 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Trouble with Nest Video history and Google Home

Patipati — Wed, 08 Feb 2023 22:56:02 GMT

I moved, and the other place is no longer active. Just one home structure is active. I don't seem to be able to update the software because it requires me to have an older operating system on my MAC. I can't update it on the current software, which is crazy. Would I be able to take this to the nest store ?

Re: Trouble with Nest Video history and Google Home

Patipati — Wed, 08 Feb 2023 22:56:57 GMT

I mean google fiber store or a place where someone can update it. I own three more that are also having this problem that I would like to continue to use.

Re: Trouble with Nest Video history and Google Home

Brad — Wed, 22 Feb 2023 17:47:58 GMT

@Patipati

Can you bring the camera inside to update it on another device? Do you have a PC or another mobile device you can update it with?

Best regards,

Brad

Re: Trouble with Nest Video history and Google Home

janthadeus — Sun, 26 Feb 2023 00:56:33 GMT

Hey there,

How's it going? Still need our help?

I appreciate the help, Archie and Brad.

Thanks,

Re: Trouble with Nest Video history and Google Home

janthadeus — Mon, 27 Feb 2023 01:16:12 GMT

Hi there,

Best,