topic Re: Problem connecting to cloud??? in Subscriptions and Services

Problem connecting to cloud???

Volojin — Sun, 31 Oct 2021 05:37:22 GMT

Hello all, I recently got a google nest and I originally set it up fine and got everything connected then it logged me out out of no where and when I tried to sign back in I had the problem “Problem connecting to cloud, please try again later” I saw a discussion about this more than a month ago with my same exact issue and no resolve. When will this be fixed because if it’s not going to be soon I'm returning it and never using a google product again. This is absolutely ridiculous that it takes over a month to fix a bug.

Re: Problem connecting to cloud???

bloomtown — Sat, 06 Nov 2021 17:02:27 GMT

I'm also having this problem and have been for a couple weeks.

Google, can you clarify when this will be fixed?

Re: Problem connecting to cloud???

Brad — Mon, 08 Nov 2021 18:53:53 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.

Do you still need help with this issue? I know that there's been a delay in response since you posted.
What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Problem connecting to cloud???

Volojin — Mon, 15 Nov 2021 16:56:03 GMT

Sorry for late reply on my end to but I ended up returning the one that was giving me problems and I got a new one and haven’t had a problem with it.

Re: Problem connecting to cloud???

Brad — Wed, 24 Nov 2021 18:44:48 GMT

Hey @Volojin

I am happy to hear that the replacement worked for you! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.