topic Connecting to Nest service in Subscriptions and Services

Connecting to Nest service

KMF — Tue, 07 Sep 2021 11:17:14 GMT

The Nest repeatedly is saying "There was a problem connecting to the Nest service. Try again in a few minutes". I have deleted the app and forced it to stop, I have tried deleted my Nest home from Google Home, and the same message "there was a problem connecting to Google" I have bought Nest Aware for 1 years subscription. This has been going on for a 3-4 weeks,

It´s the same problem whit the browser, It takes to long to connect and then It wants me too add a home, I already added a home. Whats the problem?

Re: Connecting to Nest service

Brad — Tue, 21 Sep 2021 15:48:17 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Connecting to Nest service

KMF — Wed, 22 Sep 2021 07:23:40 GMT

Hello, I still have the same issue, I have restarted everything deleted the Google Home app and the Nest app. I even factory restarted the phone. Same problem whit the browser, can`t connect to my Nest account. The same problem still exists: problem connecting to the Nest home and Google Home, I can't even delete my Home from the app, the same message, problem connecting to Google.

I ve created a new email account and a new Nest home, with no problem at all.

Re: Connecting to Nest service

Brad — Wed, 22 Sep 2021 16:03:14 GMT

Hi there, KMF.

I am terribly sorry to hear that you are still having the same issue! I would love to look into this further for you.

Which Nest product are you having this issue with?
Have you tried to clear your cache and cookies for the browser?
Have you tried to Factory Reset your Camera/device?
What other troubleshooting steps have you done that were not mentioned here?

Please let me know, so we can find a solution for you.

Best Regards,

Brad.

Re: Connecting to Nest service

KMF — Thu, 23 Sep 2021 07:13:56 GMT

Hello, this problem has nothing to do whit the hardware, problem is that i can`t login to my Nest account whit my user ID. In case It is Nest Aware that the problem? Well It is difficult to rest anything when I cant login to my account

It seems that my user ID i stuck in a server or the server can not respond to It. Problem connecting to Nest service, try again later! Problem connecting to Google, try again later!

I have troubleshooted everything that I can

Re: Connecting to Nest service

Brad — Thu, 23 Sep 2021 18:32:39 GMT

Hi there, KMF.

I am afraid I do not have a way to assist you with your account besides what I suggested above. I hope you can gain access once again. Try connecting to support to see if they can assist you further.

Best Regards,

Brad.

Re: Connecting to Nest service

GarrettDS — Mon, 27 Sep 2021 21:51:02 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Garrett DS

Re: Connecting to Nest service

KMF — Tue, 28 Sep 2021 04:33:56 GMT

I saw that response, I do hava a question. Now that my Nest Aware is yousless and I have paid 1 years subscription. Can I change the Nest Aware subscription to a nother account/ user ID?

Re: Connecting to Nest service

Brad — Tue, 28 Sep 2021 17:54:04 GMT

Hi KMF.

I am afraid there is no transfer option available. Only to cancel the current subscription, and start it on a different account. Terribly sorry for the inconvenience.

Best Regards,

Brad.

Re: Connecting to Nest service

GarrettDS — Tue, 05 Oct 2021 20:58:43 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Connecting to Nest service

williambsmithjr — Wed, 06 Oct 2021 00:19:17 GMT

Hello Nest team. I also am having the same difficulty, running the (current) Nest app on a 1st gen 11 inch iPad pro. I receive repeated error messages in the app. I have logged out and logged back in, reinstalled the app, and attempted to log on via a browser. All attempts fail. My Nest ecosystem includes a 1st gen Nest thermostat, an outdoor wired Nest camera, and a new wireless outdoor camera, which the Nest app does not seem to detect (it is viewable in the Google Home app).

It should be noted that the Nest app works great on my android phone. It fails in ios and via browser. Please advise with a solution.

Re: Connecting to Nest service

Brad — Wed, 06 Oct 2021 19:21:28 GMT

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.