topic Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I can in Subscriptions and Services

Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I can see

dolores_siqueir — Tue, 26 Oct 2021 00:45:07 GMT

I have a Nest account and now I can't see my videos history anymore. I have not migrated to Google. How can I see my video history ? I looked for some tutorials on you tube and they did not work. Thanks

Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I can

DirtyDroidX — Tue, 26 Oct 2021 13:05:21 GMT

I got my new Nest battery cameras, a few weeks ago. I have nest aware and it doesn't display 30 day's of event history. I do pay for the 30 day subscription. I only use the Google Home application.

I've tried everything and it doesn't show know more then a day's worth of event history. The application has all the added features available for Nest Aware to use; the only problem is the event history.

I personally believe Google is updating their services and this is a known problem. We'll at least I hope. The odd thing is, I've been signed up for Nest Aware for over 3 weeks and I just got a email this morning welcoming me.

Also, I'm on a Android device.

Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I can

Bossbaby80 — Tue, 26 Oct 2021 22:16:56 GMT

Want to buy subscription

Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I ...

Brad — Mon, 01 Nov 2021 19:09:46 GMT

Hi there,

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.

Do you still need help with this issue?
What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I ...

028 — Tue, 02 Nov 2021 23:07:31 GMT

yes @Brad I can't see my history in either app, or computer browser. I don't remember this being so difficult to do before. In fact I can see my saved clips, but I can't see yesterdays videos...

Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I ...

richmcd08 — Wed, 03 Nov 2021 14:26:21 GMT

I'm having the same issue. I have a Nest Aware account and I can only see today's video.

Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I ...

DirtyDroidX — Thu, 04 Nov 2021 17:57:17 GMT

Thank you Brad. Yes we need help. With a Nest Aware subscription, Google Home only saves the last day of events; not 30 days.

Just to be clear, we are talking about 30 day event based recording. Not 24HR recording.

I'm going on 2 months of paying for a subscription and still don't have the features as advertised. It did work the first week, then stopped.

I believe the developer's are combining the nest stuff over to home and there is problems. This is understandable but the bottom line is, I'm paying for a premium service with expensive cameras. I think some attention to this problem should be escalated and some explanation for what the issue is. I'm using these cameras for my business so this is a bigger problem for me, day to day.

Thanks again

Dave

Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I ...

24edna — Mon, 08 Nov 2021 00:30:22 GMT

I'm seeing nothing on my nest camera

Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I can

Kathleensch — Mon, 08 Nov 2021 15:46:07 GMT

I've been making monthly payments for my nest doorbell and cannot see but an hour's history. It says see more in Nest Aware but I'm in the Nest app. I don't see anything in Google home either

Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I ...

Brad — Mon, 08 Nov 2021 18:42:33 GMT

Hi there, folks.

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. I would like to make sure that you are all fully subscribed in order to make sure we provide further assistance.

Please check out this article here for checking the basics of Nest Aware.
Please check out this link here for managing your subscription.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I ...

tony_skyline — Tue, 09 Nov 2021 05:36:42 GMT

Same here, only todays videos show up as recent and the historic motion captured videos does not play at all

Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I ...

Brad — Tue, 09 Nov 2021 16:45:10 GMT

@tony_skyline

Have you checked either of the articles above to look through and see if you actually have an active Nest Aware subscription? I would definitely suggest doing that first. You would definitely have clips or video showing if you had an active subscription. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I ...

tony_skyline — Tue, 09 Nov 2021 18:54:08 GMT

Hello Brad,

I have Nest Aware and my historic videos of my Nest Hello and Indoor Camera does not play or get saved longer than a few hours, if at all.

Best,

Anthony Erdenetuguldur

Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I ...

TurtleButt — Thu, 11 Nov 2021 09:43:36 GMT

Yes pls help 🙂

Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I ...

Brad — Thu, 11 Nov 2021 17:48:00 GMT

Hey there,

If you have Nest Aware you would show the events in your Video History if there are any events recorded. Verify all of your account information and make sure it is all correct, as that is a good way to see if you purchased Nest Aware on a different email/account. Depending on which Nest Aware plan you have, will depend on how far back your history would go. Please take a look again at this article to determine what is offered with your specific Nest Aware subscription.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I ...

Brad — Mon, 15 Nov 2021 16:49:57 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

Re: Can't see my Nest history videos. I have not migrated to google. Keep my Nest account. How I ...

Brad — Wed, 17 Nov 2021 21:04:33 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.