topic Re: Nest aware history in Subscriptions and Services

Nest aware history

Jörgen — Thu, 26 Jan 2023 00:19:44 GMT

My trail 30-day Nest Aware subscription expired. I renew it and my history is gone??? All the faces and the videos is gone. I want them back. How?

Re: Nest aware history

MplsCustomer — Thu, 26 Jan 2023 17:34:47 GMT

@Jörgen

If your 30-day free trial Nest Aware subscription expired, Google Nest would have deleted your history (https://support.google.com/googlenest/answer/9248198#zippy=%2Cnest-aware-nd-gen--day-trial%2Cwhat-happens-when-your-trial-ends). If you purchased a paid Nest Aware or Nest Aware Plus subscription AFTER your 30-day free trial Nest Aware subscription expired, there is no way to get that prior history back.

Re: Nest aware history

janthadeus — Mon, 30 Jan 2023 01:31:57 GMT

Hi Jörgen,

Checking in — I hope MplsCustomer’s response answered your question. Let me know if there’s anything else.

I appreciate the help, MplsCustomer.

Thanks,

Re: Nest aware history

janthadeus — Thu, 02 Feb 2023 01:36:20 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Nest aware history

Jörgen — Thu, 02 Feb 2023 06:31:25 GMT

Hello, tanks for answers. Im not happy about that my history was deleted so fast. Its stupid to delete it before Nest know if im going to start paying for the service. I think most people first test it then when it expired they start paying for the service. Trail ends in 30 days.. you get 30 more days to deside if you want to pay but you cant use it and your history stays under the extra 30 days. After that… delete!

Re: Nest aware history

janthadeus — Wed, 08 Feb 2023 23:01:22 GMT

Hello there,

I’m sorry if you feel that way. While you’re on a 30 day free trial, you can sign up for the paid subscription with the plan of your choice to get continuous service. In that way, your recording during the trial won’t be deleted. To learn more, have a look at this guide: FAQs about the Nest Aware 30-day trial.

Let me know if you have more questions in mind.

Thanks,

Re: Nest aware history

janthadeus — Sun, 12 Feb 2023 01:13:58 GMT

Hey there,

Checking back in — how's it going? Still need our help?

Regards,

Re: Nest aware history

janthadeus — Mon, 13 Feb 2023 01:19:10 GMT

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,