topic Starting a subscription in Subscriptions and Services

Starting a subscription

JHElectric — Mon, 13 Feb 2023 13:49:22 GMT

I am trying to subscribe however I keep getting and error OR-IEH-01. Can someone help me with this?

Re: Starting a subscription

EmersonB — Sat, 18 Feb 2023 23:49:11 GMT

Hello JHElectric,

Thanks for reaching out here in the Community. To know more about this issue, I'd like to ask what is the subscription you were trying to subscribe to? What Nest device do you have? Are you using the Nest app or the Google Home app? Looking forward to your response.

Best,

Emerson

Re: Starting a subscription

janthadeus — Wed, 22 Feb 2023 03:59:40 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Emerson.

Thanks,

Re: Starting a subscription

janthadeus — Thu, 23 Feb 2023 06:02:54 GMT

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

Re: Starting a subscription

JHElectric — Thu, 23 Feb 2023 12:52:29 GMT

I have just gotten back to this. Are you stil there?

Re: Starting a subscription

EmersonB — Thu, 23 Feb 2023 16:33:11 GMT

Hi JHElectric,

Thanks for getting back to us. How's it going with your subscription? Could you tell us more about it? Let us know if you have other questions or concerns.

I appreciate the help, JT.

Regards,
Emerson

Re: Starting a subscription

JHElectric — Thu, 23 Feb 2023 17:50:14 GMT

Thank you for your reply however; this is what I have done several times and it gives me an error.

Re: Starting a subscription

EmersonB — Fri, 24 Feb 2023 14:25:22 GMT

Hey JHElectric,

Thanks for getting back to us. To better understand your concern, could you share the details and provide the information we're asking above? So that we can guide you on how you can subscribe to the Nest Aware subscription. Hit this link for more information.

Thanks,
Emerson

Re: Starting a subscription

Brad — Mon, 27 Feb 2023 19:21:50 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Thank you for your help here, Emerson and JT!

Best regards,

Brad

Re: Starting a subscription

Brad — Tue, 28 Feb 2023 20:15:49 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad