topic Re: Mysterious Charge in Subscriptions and Services

Mysterious Charge

andyfritz — Thu, 16 Feb 2023 18:47:08 GMT

Does anyone know how to contact Nest directly to resolve a billing issue? They charged my credit card over $400.00 and I want to dispute the charge if I could figure out how to contact them.

The phone number I found is useless.

Re: Mysterious Charge

MplsCustomer — Thu, 16 Feb 2023 21:13:38 GMT

@andyfritz

The only way I know of to reach Support is with the link below, not selecting the suggested resources, and selecting the phone option if it is available depending on location and time of day:

https://support.google.com/googlenest/gethelp

Re: Mysterious Charge

EmersonB — Wed, 22 Feb 2023 17:59:46 GMT

Hello everyone,

@andyfritz thanks for reaching out here in the Community. Were you able to check the link shared above and reach our support team? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer.

Regards,

Emerson

Re: Mysterious Charge

EmersonB — Sat, 25 Feb 2023 22:36:45 GMT

Hey andyfritz,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,
Emerson

Re: Mysterious Charge

janthadeus — Mon, 27 Feb 2023 01:36:18 GMT

Hi there,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, MplsCustomer and Emerson.

Best regards,