topic Re: How do I call customer service? in Subscriptions and Services

How do I call customer service?

erinwiese813 — Wed, 22 Feb 2023 15:58:02 GMT

I would advise no one to buy the Nest thermostat. So not user friendly, customer service is non existent. Garbage.

Re: How do I call customer service?

laughingstock — Wed, 22 Feb 2023 19:56:13 GMT

I have been on the phone with reps in the phillipines for 3 days about not receiving verification code to get into my account. Its just a revolving door. They have the wrong email and won't change it and I can't either. Nest went in the toilet after goog bought them

Re: How do I call customer service?

laughingstock — Wed, 22 Feb 2023 20:02:16 GMT

And you are correct there is NO phone # to speak to a live United States rep. The 855-469-6378 has been disconnected. I guess goog/nest thinks people have time to fill out a form , wait days for reply to get a answer like hey go to the community to see if you can find your answer. Nothing like a self help support team. Should keep their cost down when we do they job. Bye Bye goog hello Simplisafe. They have talking humans over there, simpli amazing.

Re: How do I call customer service?

Jake — Tue, 28 Feb 2023 21:01:26 GMT

Hey there,

I understand the trouble, and that this is not the most ideal situation. If you are needing to get in contact with support, you can follow the link here. Please let me know if you have any further questions, as I would be happy to review.

Best regards,

Jake

Re: How do I call customer service?

Jake — Fri, 03 Mar 2023 18:21:43 GMT

Hey there,

I wanted to check in and see if you were able to get in contact with support. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: How do I call customer service?

Jake — Mon, 06 Mar 2023 18:25:02 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake