topic Re: Reinstalled App me Lost Nest Aware in Subscriptions and Services

Reinstalled App me Lost Nest Aware

eddieg87 — Thu, 16 Feb 2023 02:36:30 GMT

Good evening...I had to reinstall the app and I lost nest aware. I had just paid for the annual membership and it's now showing just a trial. How can I restore this service if it's something I already paid for? Please assist.

Re: Reinstalled App me Lost Nest Aware

MplsCustomer — Thu, 16 Feb 2023 18:27:35 GMT

@eddieg87

Deleting and reinstalling the Google Nest app or Google Home app has no effect whatsoever on a Nest Aware subscription as log as you log back on with the same Google Account; the subscription is stored on your account, not on the app; we've done it several times. Are you sure you are logging onto the app for the same Google Nest "home/structure" and the same Google Account you used for the Nest Aware subscription?

You can check the Google Nest "home/structure" for your Nest Aware subscription by going to this link and clicking on your subscription:

https://store.google.com/subscriptions?hl=en-US

Re: Reinstalled App me Lost Nest Aware

janthadeus — Mon, 20 Feb 2023 03:02:17 GMT

Hi folks,

Checking in — I hope MplsCustomer’s response answers your question. Let me know if you need more help.

I appreciate the help, MplsCustomer.

Thanks,

Re: Reinstalled App me Lost Nest Aware

janthadeus — Thu, 23 Feb 2023 03:14:35 GMT

Hey eddieg87,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

Re: Reinstalled App me Lost Nest Aware

aatienza — Fri, 24 Feb 2023 05:20:39 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT.

Thanks,

Archie