topic Re: Payment method in Subscriptions and Services

Payment method

Phase8 — Wed, 22 Feb 2023 11:39:06 GMT

Hello,

i add a new car payment method. In my subscriptions, I select the new card but we don’t have button to save the information.
if I return in my account, it’s always the old card in my subscriptions. I turn in round.

thank you for you help

Re: Payment method

Jan8 — Fri, 24 Feb 2023 11:31:42 GMT

I have the same problem. My old credit card has been renewed by a new actual card. Entering data for a new card is possible, however after entering the button 'save', nothing happens. Neither in Chrome nor in Microsoft Edge.

Re: Payment method

Brad — Mon, 27 Feb 2023 18:31:40 GMT

Hi there,

I understand how upsetting this may be, and unfortunately we do not have the access in the forums to assist with payment-related matters. Please check out your app to manage your subscription and payment information here. Please let me know how it goes.

Best regards,

Brad

Re: Payment method

Brad — Thu, 02 Mar 2023 18:36:25 GMT

Hi there,

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Payment method

Brad — Mon, 06 Mar 2023 18:45:15 GMT

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad