topic Re: Dead Nest Heat Link in Subscriptions and Services

Dead Nest Heat Link

JonneyM — Wed, 22 Feb 2023 11:50:52 GMT

My Nest heat link has died. Bought in October 2000 from Amazon. I see there is a wider issue here. How do I get a replacement fitted?

Re: Dead Nest Heat Link

Paul_R — Wed, 22 Feb 2023 14:28:34 GMT

Hi there! I'm sorry to hear about this, but I'm here to help. Could you please respond to the following set of questions and try the steps?

What type of Nest Thermostat do you have?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many zones are present in your setup?

Were there power outages lately?
Please check if the breaker switches are set to on.
Turn the breaker switches off and on.
Turn on manual mode by pressing the button in the middle of the Heat Link. No lights come on?

Re: Dead Nest Heat Link

JonneyM — Wed, 22 Feb 2023 14:41:16 GMT

It was a third gen heat link which is totally dead and nothing to do with the electrics. I believe there has been issues with these heat links. Anyway spoken to your support team and organised for a new one to be fitted Friday. Thanks

Re: Dead Nest Heat Link

Paul_R — Wed, 22 Feb 2023 14:44:31 GMT

It's good to hear that you managed to talk to my colleagues from the other support channels and the issue is being taken care of. Is there anything else I can assist you with at the moment?

Re: Dead Nest Heat Link

Vladut — Sat, 25 Feb 2023 14:59:10 GMT

Hi there, just checking in. Is there anything else I can assist you with?

Re: Dead Nest Heat Link

OannaCG — Mon, 27 Feb 2023 15:08:51 GMT

Hey there, since we haven't heard from you for a couple of days, we'll close this conversation for now. If you still need help, let us know so we can continue. Thanks!