topic Re: No way to stop double billing for NEST in Subscriptions and Services

No way to stop double billing for NEST

SJC_Don — Sat, 25 Feb 2023 21:32:16 GMT

I am currently being billed for 1st generation NEST for the year and billed monthly for NEST Aware. My account is stuck in Migration since last September and I am unable to get in and cancel anything. I have reported this several times to Google Nest and they always say they will fix it and get back to me, but they never actually do anything.

I have many incidents that say they will contact me in 24 hours and that does not happen. Now they have cancelled their phone number and I can no longer call about the problem.

Does anyone in the community have a suggestion how to get my accounts fixed and cancel the 1st generation membership and get a yearly Nest aware subscription?

Thanks, Don

Re: No way to stop double billing for NEST

MplsCustomer — Sat, 25 Feb 2023 21:44:02 GMT

@SJC_Don

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to see if you get better results with this team. They say you can "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

Re: No way to stop double billing for NEST

SC2023 — Sun, 26 Feb 2023 20:22:17 GMT

I have been experiencing the same issue. I had a lengthy chat yesterday with a Google Nest "expert" and they were unable to rectify the situation. So, for the past 6 months, I have been paying double and Google does not no how to fix it. After migration, I am unable to access old Nest account. Other threads do not recommend dealing with credit card company over this as Google will cancel entire account! This all seems hard to believe that Google can get away with this!

Re: No way to stop double billing for NEST

SJC_Don — Tue, 28 Feb 2023 09:10:42 GMT

This link just took me to the same area that had no solution. I did locate a phone number searching the web and got to support and they appear to have succesfully canceled my 1st gen Nest account and are processing a refund so this should resolve my issue. Nest Support team's phone number : (855) 469-6378 and Carlos was great to help me get things fixed.

Re: No way to stop double billing for NEST

SJC_Don — Tue, 28 Feb 2023 09:12:42 GMT

Nest Support team's phone number : (855) 469-6378 and Carlos was great to help me get things fixed. They have cancelled my 1st generation Nest account so I believe that will resolve my issue.

Re: No way to stop double billing for NEST

janthadeus — Wed, 01 Mar 2023 00:18:57 GMT

Hi folks,

SJC_Don, thanks for keeping us in the loop and glad to hear that our support team was able to help you.

SC2023, checking in — how’s it going? Were you able to speak to our support team as shared by SJC_Don? If so, how did it go? Let me know if you need more help.

I appreciate the help here, @SJC_Don and @MplsCustomer.

Thanks,

Re: No way to stop double billing for NEST

janthadeus — Sat, 04 Mar 2023 23:43:44 GMT

Hey SC2023,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: No way to stop double billing for NEST

janthadeus — Mon, 06 Mar 2023 02:02:58 GMT

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,