topic Re: Second home aware access in Subscriptions and Services

Second home aware access

be455x — Sun, 05 Mar 2023 16:24:53 GMT

I added a second home to my nest app, and added a thermostat and door bell. My original home is working fine. The second home doorbell camera is working, but not recording. It appears my first home is using nest aware and second home is not. Shouldn’t I be able to have two homes on nest aware account? It’s saying subscription expired in my second home. My subscription is not expired on my first home and my second home should be on that subscription.

Re: Second home aware access

MplsCustomer — Mon, 06 Mar 2023 19:38:53 GMT

@be455x

A Nest Aware or Nest Aware Plus subscription applies to only one Google Nest "home/structure" on the same Wi-Fi network.

Re: Second home aware access

be455x — Mon, 06 Mar 2023 19:49:00 GMT

If that’s the case, they should really rephrase their description on their website:

“You can use the Nest app to add more Nest products to your home, and create another home and add products to it. You can also move products to a new home or between rooms in a home.”

this makes it sound like there is no additional charge. This is from the Google web site.

Re: Second home aware access

be455x — Mon, 06 Mar 2023 19:51:30 GMT

It also says this:

You can have multiple homes in the Nest app. For instance, you can add a vacation home as a second home and your business as a third home.
The maximum number of homes you can have in the Nest app depends on what account you use to sign in.
- If you sign in with a Google Account, you can have up to 5 homes in your account.
- If you sign in with a Nest account, you can have up to 3 homes.
You can be the Owner of one or all homes in the app.

Re: Second home aware access

MplsCustomer — Mon, 06 Mar 2023 21:14:56 GMT

@be455x

I agree. The limitation of one Google Nest "home/structure" per Nest Aware subscription is not stated clearly anywhere.

Another that has misled MANY customers is "If you have a newer camera like Nest Cam (battery) or Nest Doorbell (battery), you can get up to 3 hours of event video history without a subscription."

To be accurate, it should say: "If you have a newer camera like Nest Cam (battery) or Nest Doorbell (battery), you can get event video history for the most recent 3 hours without a subscription."

Re: Second home aware access

janthadeus — Sat, 11 Mar 2023 23:14:45 GMT

Hi folks,

be455x, I’m sorry for the confusion here. The Nest Aware subscription applies per home structure and isn’t transferable between home structures and accounts.

MplsCustomer, thanks for your help.

Thanks,

Re: Second home aware access

aatienza — Wed, 15 Mar 2023 03:18:14 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,
Archie

Re: Second home aware access

aatienza — Thu, 16 Mar 2023 22:20:33 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie