topic Re: Nest thermostat stopped working in Subscriptions and Services

Nest thermostat stopped working

Morales07302 — Thu, 02 Mar 2023 23:26:11 GMT

I bought a nest thermostat from my local power company and it stopped working after two weeks. The power company said to put in a claim with Google. So I found the warranty claim page and submitted a claim. THREE TIMES!. After two weeks I got an email from Google asking me for a good time and phone number to call me. NEVER GOT A CALL BACK. second claim, went weeks and nobody contacted me. Third claim much like the first I got an email, gave them a date and time and NO CALL AGAIN! What do I do? Zero help and nobody to call. I need help.

Re: Nest thermostat stopped working

Jake — Tue, 07 Mar 2023 20:32:18 GMT

Hey there,

I understand the trouble, and know this is not the most ideal situation. I wanted to follow up with you. You can contact support by following the link here. You can also reach out to our team by following this link here, and they will follow up with you via email. Please let me know if you have any trouble from here, as I want to ensure you are good to go.

Best regards,

Jake

Re: Nest thermostat stopped working

Jake — Fri, 10 Mar 2023 18:05:58 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Nest thermostat stopped working

Dan_A — Sun, 12 Mar 2023 01:31:45 GMT

Hi Morales07302,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan