topic Re: Have Nest Aware plus but can't use familiar faces. I go to Nest Aware Plus in the home app and in Subscriptions and Services

Have Nest Aware plus but can't use familiar faces. I go to Nest Aware Plus in the home app and it

kjmaximus — Thu, 09 Mar 2023 15:55:38 GMT

I have had a Nest Aware Plus subscription for some time and both older outdoor wired cameras and relatively new, (1.5 y Old) Nest Cam Battery. When I go to "Nest Aware Plus" in the app to turn on Familiar Faces, it says "No compatible devices" and I can't find how to add them.

Re: Have Nest Aware plus but can't use familiar faces. I go to Nest Aware Plus in the home app and

MplsCustomer — Thu, 09 Mar 2023 16:47:06 GMT

@kjmaximus

I think the only reason you should get a message saying "No compatible devices" is if there are no cameras or doorbells in the Google Nest "home/structure" to which you're connected in the Google Home app. Do you have more than one Google Nest "home/structure" or more than one Google Account? Is your battery camera in the same Google Nest "home/structure" as your other cameras? If you go to your battery camera in the Google Home app and go to Settings | Video | Video History, it should show "60-day event and 10-day 24/7 video history" if your battery camera is in the same Google Nest "home/structure" on the same Google Account as your Nest Aware Plus subscription.

Re: Have Nest Aware plus but can't use familiar faces. I go to Nest Aware Plus in the home app and

kjmaximus — Thu, 09 Mar 2023 18:02:20 GMT

I only have one account and all my camera are in my one and only home structure. And yes, I have 10 day 24-7 history which I have used many times on both my net cam battery cameras. I have accessed this often.

Re: Have Nest Aware plus but can't use familiar faces. I go to Nest Aware Plus in the home app and

MplsCustomer — Thu, 09 Mar 2023 18:18:50 GMT

@kjmaximus

That's strange. Here's a similar thread, with no resolution:

https://www.googlenestcommunity.com/t5/Nest-Aware/Nest-Aware-says-no-compatible-device/m-p/105110

And in this thread it seems the customer fixed it by installing (and apparently logging into) the Google Nest app, even though they didn't have any older cameras needing the Google Nest app:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Cameras-Not-Compatible-with-Nest-Aware/m-p/147921

Re: Have Nest Aware plus but can't use familiar faces. I go to Nest Aware Plus in the home app and

kjmaximus — Thu, 09 Mar 2023 18:25:36 GMT

I am going to try to install the app on my android phone and see what happens. I have seen in the past where Google don't work well on Apple.

Re: Have Nest Aware plus but can't use familiar faces. I go to Nest Aware Plus in the home app and

janthadeus — Sun, 12 Mar 2023 23:01:29 GMT

Hi folks,

kjmaximus, got it — sounds like a plan! Keep me posted.

I appreciate your help, MplsCustomer.

Thanks,

Re: Have Nest Aware plus but can't use familiar faces. I go to Nest Aware Plus in the home app and

kjmaximus — Tue, 14 Mar 2023 18:21:05 GMT

My android phone is too old and the app won't install.

Still no resolution. Can I contact Nest?

Re: Have Nest Aware plus but can't use familiar faces. I go to Nest Aware Plus in the home app and

janthadeus — Mon, 20 Mar 2023 05:52:49 GMT

Hey kjmaximus,

Understood — if you’d like to speak to our support team. Go to this page, once you’ve filled out the form someone from our team will reach out to you.

Best,

Re: Have Nest Aware plus but can't use familiar faces. I go to Nest Aware Plus in the home app and

janthadeus — Thu, 23 Mar 2023 06:11:01 GMT

Hi there,

Checking back in — how's it going? Still need our help?

Best regards,

Re: Have Nest Aware plus but can't use familiar faces. I go to Nest Aware Plus in the home app and

EmersonB — Fri, 24 Mar 2023 19:29:14 GMT

Hi everyone,

@kjmaximus, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks for lending a hand, JT and MplsCustomer.

Regards,
Emerson