topic Re: Not working since free trial in Subscriptions and Services

Not working since free trial

Johnson203 — Tue, 31 Aug 2021 23:53:02 GMT

My old account I used yahoo to log in. Nest aware worked great! Zero complaints. Changed to Google log in account(like it kept bugging me to do). It wouldn’t let me “merge” so deleted the entire yahoo account and started fresh with a Google log in account. The free trail worked great and after that it won’t let me do a subscription to nest aware OR let me sign up for energy saving rebates.

Re: Not working since free trial

Brad — Tue, 07 Sep 2021 17:50:54 GMT

Hi there, Johnson203.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am glad to hear that you enjoyed your Trial period! I know how helpful having a Nest Aware subscription can be. I do need some clarification on why you are unable to sign up for Nest Aware currently.

Are you using the same account you were for the trial?
Have you made any changes to your network/wifi or devices connected to them?
Have you tried to restart your cameras lately and then sign up for the subscription?
You can learn how to subscribe here.

Please let me know if you need further assistance. I look forward to your response.

Best Regards,

Brad.

Re: Not working since free trial

GarrettDS — Fri, 17 Sep 2021 19:55:40 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Garrett DS

Re: Not working since free trial

Brad — Mon, 20 Sep 2021 17:52:20 GMT

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.