topic Re: Trying to cancel Nest Aware Free Trial in Subscriptions and Services

Trying to cancel Nest Aware Free Trial

sarriputta01 — Thu, 02 Mar 2023 20:19:04 GMT

I was started on this free trial and WANT TO CANCEL. It is taking up way too much bandwidth.

This is the FREE TRIAL I NEED TO CANCEL. THERE IS NO SUBSCRIPTION AS I NEVER INTENDED TO SUBSCRIBE. IN FACT, I HAVE NO IDEA HOW THIS FREE TRIAL EVEN BEGAN.

Thanks for your quick and relevant response.

Re: Trying to cancel Nest Aware Free Trial

janthadeus — Tue, 07 Mar 2023 03:01:00 GMT

Hi sarriputta01,

I’m sorry for the trouble here. Once you start the trial, you can’t cancel it, but you can turn off your camera recording and sound detection if you want, to save your internet bandwidth. You can also delete your video history and sound detection events with the Nest app or Google Home app.

Let me know if there’s anything else.

Thanks,

Re: Trying to cancel Nest Aware Free Trial

janthadeus — Sat, 11 Mar 2023 22:51:54 GMT

Hey there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

Re: Trying to cancel Nest Aware Free Trial

sarriputta01 — Sun, 12 Mar 2023 20:03:52 GMT

Hi JT,

How can I make sure I won’t be charged when the free trial runs out since so can’t cancel the latter? Thanks!

Re: Trying to cancel Nest Aware Free Trial

janthadeus — Mon, 13 Mar 2023 03:05:54 GMT

Hi there,

Since Nest Aware subscription won’t be automatically activated without making a purchase on the Google Store website or in the Google Home app. Also, without adding your credit or debit card. Rest assured that you won’t be charged.

Let me know if you need anything else.

Thanks,

Re: Trying to cancel Nest Aware Free Trial

aatienza — Fri, 17 Mar 2023 02:35:56 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT.

Thanks,

Archie