topic Re: Cannot watch ensamt history on 1 of 3 cameras in Subscriptions and Services

Cannot watch ensamt history on 1 of 3 cameras

Muskie929 — Thu, 30 Mar 2023 23:31:54 GMT

Only 1 of my 3 cameras won't playback the Event history

Re: Cannot watch ensamt history on 1 of 3 cameras

EmersonB — Sat, 08 Apr 2023 22:33:23 GMT

Hello Muskie929,

Thanks for reaching out here in the Community. To confirm, do you have a Nest Aware subscription? If so, what type of Nest Aware subscription do you have? Are you signed into the Nest app or Google Home app? Is all of your history missing or just certain portions? In case your family members have access to your Nest Camera, make sure they won't delete the events recorded. Try restarting your Nest Camera. Let us know how it goes.

Regards,

Emerson

Re: Cannot watch ensamt history on 1 of 3 cameras

EmersonB — Tue, 11 Apr 2023 22:34:34 GMT

Hey Muskie929,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Best,
Emerson

Re: Cannot watch ensamt history on 1 of 3 cameras

EmersonB — Thu, 13 Apr 2023 22:35:18 GMT

Hi Muskie929,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson