topic Re: History view 2 weeks ago in Subscriptions and Services

History view 2 weeks ago

Maryrender — Sun, 09 Apr 2023 00:12:39 GMT

I was robbed recently and want to look at the past history to see the culprits. I cannot pull up the history. Can you help?

Re: History view 2 weeks ago

MplsCustomer — Sun, 09 Apr 2023 01:05:12 GMT

@Maryrender

The history you can access and where you access it depends on which Nest Aware subscription you have and which cameras or doorbells you have:

https://support.google.com/googlenest/answer/9681538

Re: History view 2 weeks ago

janthadeus — Thu, 13 Apr 2023 01:33:31 GMT

Hi folks,

I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need anything else.

I appreciate your help, MplsCustomer.

Thanks,

Re: History view 2 weeks ago

Ctucker40 — Sat, 15 Apr 2023 04:32:28 GMT

My car was stolen a couple nights ago and the event wasn't recorded and it's the exact reason I bought the doorbell! Were you able to resolve your issue?

Re: History view 2 weeks ago

Maryrender — Sat, 15 Apr 2023 16:29:08 GMT

Yes, but only through signing up for Nest Aware. I thought my camera alone would record the breakin.

Re: History view 2 weeks ago

janthadeus — Thu, 20 Apr 2023 03:36:52 GMT

Hey there,

Ctucker40, without an active Nest Aware subscription at the time of the event your camera wasn’t storing video recording only 3 hours of event history and gets deleted after the day.

If you’d like to sign up for your Nest Aware, check the steps below:

Go to https://goo.gle/2NXcnMq and sign into your Google account.
Select Your subscriptions.
Under "Available subscriptions," find "Nest Aware" and select Get started.
Find the home you want to add to Nest Aware and select Get started.
- Tip: Before you buy your subscription, be careful to pick the correct home. Learn how to check your different homes inside the Nest app.
To set up your Nest Aware subscription, follow the on-screen steps.
Your subscription will start after your $0 trial ends or within 24 hours if your trial has already ended.

Maryrender, thanks for sharing that with us!

Thanks,

Re: History view 2 weeks ago

janthadeus — Sun, 23 Apr 2023 03:43:47 GMT

Hi there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

Re: History view 2 weeks ago

janthadeus — Mon, 24 Apr 2023 05:43:24 GMT

Hey there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,