topic Re: Over charged in Subscriptions and Services

Over charged

Honeybea1947 — Wed, 05 Apr 2023 16:58:32 GMT

I have talked to someone before and she gave me a case number 4-8951000033673

you have charged my card 2/26/22 $120.00

11/21/2022. $60.00

3/24/2023 $120.00

i should be charged $60.00 for 1 year. I have 1 camera

Re: Over charged

EmersonB — Thu, 06 Apr 2023 22:57:03 GMT

Hi Honeybea1947,

Oh no! We know where you're coming from and we're sorry to hear that. To know more about this issue, I'd like to ask how many Nest home structures do you have? You can only apply for one subscription per home. Have you tried canceling the other subscription from your app? Have you tried reaching out to our support team? Looking forward to your response.

Best,

Emerson

Re: Over charged

janthadeus — Mon, 10 Apr 2023 22:09:09 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate your help, Emerson.

Thanks,

Re: Over charged

janthadeus — Tue, 11 Apr 2023 22:58:17 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,