topic Re: Nest camera not storing event history in Subscriptions and Services

Nest camera not storing event history

Kpbennett — Thu, 13 Apr 2023 14:20:29 GMT

I have a nest aware subscription however when I go to my google home app, I am only seeing event history from last couple hours. Nothing is showing up from yesterday or before, I have the subscription so that I can access event history. What am I paying for?

Re: Nest camera not storing event history

MplsCustomer — Thu, 13 Apr 2023 17:21:22 GMT

@Kpbennett

That sounds like you don't have a subscription and are only seeing history for the most recent 3 hours.

Is your subscription for the same Google Nest "home/structure" where your camera is located? You can check your subscription here, and click on your subscription to see what "home" it applies to:

https://store.google.com/subscriptions

You can also check by going to Settings | Nest Aware in the Google Home app.

f you go to your doorbell in the Google Home app and go to Video | Video history, what option is checked?

Re: Nest camera not storing event history

janthadeus — Tue, 18 Apr 2023 00:41:11 GMT

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need anything else.

I appreciate your help, MplsCustomer.

Thanks,

Re: Nest camera not storing event history

EmersonB — Fri, 21 Apr 2023 22:40:26 GMT

Hello everybody,

@Kpbennett, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, MplsCustomer and JT.

Best,
Emerson

Re: Nest camera not storing event history

janthadeus — Mon, 24 Apr 2023 05:53:05 GMT

Hey Kpbennett,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Emerson.

Best,