topic Re: Canceling Nest Aware subscription that was associated with a doorbell from my old house in Subscriptions and Services

Canceling Nest Aware subscription that was associated with a doorbell from my old house

jedi8164 — Sat, 22 Apr 2023 20:47:55 GMT

I had a Nest account at my old house that had my thermostats and doorbell on it. I subscribed to Nest Aware and everything was working fine. However, I sold that house and left that doorbell and thermostats with that house. I now have a new home and have purchased a new doorbell, thermostat, and cameras. However, it doesn't appear that my Nest Aware subscription has followed my account. My Nest account was created with a different email address than my google email address, but my google home has not changed. How can I either cancel my old Nest Aware subscription or move it to my new Nest account that I created using my gmail address?

Re: Canceling Nest Aware subscription that was associated with a doorbell from my old house

MplsCustomer — Sat, 22 Apr 2023 23:00:47 GMT

@jedi8164

Canceling your subscription depends on how you're enrolled and paying for it.

For us, we could go to the link below, click on our subscription, and then click on the "More" icon (the 3 dots) to get a "Cancel subscription" option. You would have to log in using your old email associated with your old house.

https://store.google.com/subscriptions

If that does not work, you could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Canceling Nest Aware subscription that was associated with a doorbell from my old house

janthadeus — Sat, 29 Apr 2023 22:09:54 GMT

Hi folks,

Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need anything else.

I appreciate your help, MplsCustomer.

Thanks,

Re: Canceling Nest Aware subscription that was associated with a doorbell from my old house

janthadeus — Tue, 02 May 2023 22:53:24 GMT

Hey jedi8164,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

Re: Canceling Nest Aware subscription that was associated with a doorbell from my old house

janthadeus — Thu, 04 May 2023 01:20:09 GMT

Hello there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Re: Canceling Nest Aware subscription that was associated with a doorbell from my old house

jedi8164 — Thu, 04 May 2023 12:09:02 GMT

The process was a little convoluted, but with the help of a very patient agent I was able to cancel the old subscription. The biggest issue that I had was the fact that I am using the same account for my new home and it was hard to tell where the old subscription was on the page. Once I realized that there were in fact two subscriptions with the old subscription at the bottom of the page with no devices associated with it, I was able to locate the manage link which allowed me to cancel the subscription. Thank you for all of the help.

Re: Canceling Nest Aware subscription that was associated with a doorbell from my old house

janthadeus — Sat, 06 May 2023 22:25:23 GMT

Hey there,

Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Cheers,