topic Re: Hub Max not picking up motion? in Subscriptions and Services

Hub Max not picking up motion?

B503 — Sat, 29 Apr 2023 17:38:26 GMT

I have a nest hub max with a premium subscription. For whatever reason, the camera stopped recording motion after about 1:30 pm yesterday afternoon. My theory (but I need help explaining this) is that I have an oscillating fan within the frame of the camera and I'm thinking that it just stopped recording because it was constant motion? Is it smart enough to do that?

Re: Hub Max not picking up motion?

MplsCustomer — Sat, 29 Apr 2023 19:59:16 GMT

@B503

It depends on what you mean by a "premium subscription". If you have a Nest Aware Plus subscription, it should record 24/7. But if you have continuous motion, it may not flag everything as a "Motion" "event" even though it's recording it.

Re: Hub Max not picking up motion?

B503 — Sat, 29 Apr 2023 20:53:32 GMT

I have a Nest Aware 24/7 subscription. What's strange is that it's like it almost blacked out after 1:30 when the fan was going and it didn't record events after that. It should have noticed me in the kitchen later making dinner, talking on the phone, etc.

Re: Hub Max not picking up motion?

MplsCustomer — Sat, 29 Apr 2023 21:43:01 GMT

@B503

When you check your history, what does the timeline say about the time period that's blanked out? Does it say the camera was offline, or the video is not yet available?

Re: Hub Max not picking up motion?

B503 — Sat, 29 Apr 2023 21:46:59 GMT

It doesn't say anything, and WiFi didn't go down. It just doesn't have events in the history that were definitely there. The 24 hour history is there, but it's set to record motion and it didn't after that point.

Re: Hub Max not picking up motion?

MplsCustomer — Sat, 29 Apr 2023 22:04:16 GMT

@B503

I don't know how your 24-hour history could be there but your events aren't there. If you select a time in the history (like 2:00 pm or 3:00 pm), what is displayed?

Re: Hub Max not picking up motion?

B503 — Sat, 29 Apr 2023 22:12:36 GMT

It displays second for second my video history, but events were bit recorded again until early this morning... It's the weirdest thing. It's like it lost connection to the events part but it was still doing 24/7 recording.

Re: Hub Max not picking up motion?

MplsCustomer — Sat, 29 Apr 2023 22:20:15 GMT

@B503

That's your event history. If you have constant motion, Google Nest cannot detect and flag constant events. All of the cameras have some sort of undocumented cooldown period before they can flag and record another event. And maybe your oscillating fan overwhelmed Google Nest's process.

What happens if you go to History and scroll through the history for that time period in question?

If we scroll through the History on either of our newer cameras, we can see footage of happenings that were never flagged as events.

Re: Hub Max not picking up motion?

B503 — Sat, 29 Apr 2023 22:36:13 GMT

All the history is there. But no events. 😕

Re: Hub Max not picking up motion?

MplsCustomer — Sat, 29 Apr 2023 23:09:26 GMT

@B503

You could turn off the oscillating fan for awhile and then walk through the room to see if the camera then detects motion events.