topic Re: Charge on my Credit Card for $100 from Nest Labs in Subscriptions and Services

Charge on my Credit Card for $100 from Nest Labs

J91 — Fri, 21 Apr 2023 17:24:22 GMT

I have a charge on my credit card for $100 from Nest Labs, but I can't figure out what it is for. I don't seem to have a subscription to anything Nest-related. I do have a Nest camera.

Re: Charge on my Credit Card for $100 from Nest Labs

MplsCustomer — Fri, 21 Apr 2023 20:03:59 GMT

@J91

You could try checking whether you have a Nest Aware subscription here:

https://store.google.com/subscriptions

Re: Charge on my Credit Card for $100 from Nest Labs

J91 — Sat, 22 Apr 2023 01:46:32 GMT

Thank you, but I do not find that I have a Nest Aware subscription under my email address. Any other ideas?

Re: Charge on my Credit Card for $100 from Nest Labs

MplsCustomer — Sat, 22 Apr 2023 02:00:07 GMT

@J91

I have no way of knowing; I'm just another customer. You could try contacting Support, but I don't know if they have access to what you might have purchased from Nest.

https://support.google.com/googlenest/gethelp

Re: Charge on my Credit Card for $100 from Nest Labs

J91 — Sat, 22 Apr 2023 02:25:06 GMT

Thank you!!!

Re: Charge on my Credit Card for $100 from Nest Labs

janthadeus — Wed, 26 Apr 2023 00:21:16 GMT

Hi folks,

Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need anything else.

I appreciate your help, MplsCustomer.

Thanks,

Re: Charge on my Credit Card for $100 from Nest Labs

Phuongmha — Fri, 28 Apr 2023 20:04:19 GMT

I have a similar situation. Recently switched all to $120 Nest Aware Plus from an old plan subscriptions for each camera which was $200. The new plan renewed and charged $120 to the credit card under "GOOGLE *Google Nest" on April 24, 2023 and somehow the old plan charged me another $200 under "NEST LABS" on April 27, 2023. But in my google subscription only shows I have only one new plan "NEST Aware Plus" for $120 and no other plans. How do i get this refund and cancel the old plan? i thought it will automatically removed the old plan when i switched to the new plan. Please help

Re: Charge on my Credit Card for $100 from Nest Labs

MplsCustomer — Fri, 28 Apr 2023 20:16:27 GMT

@Phuongmha

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Or maybe @janthadeus , the Google Nest Community Specialist, has a better suggestion.

Re: Charge on my Credit Card for $100 from Nest Labs

Phuongmha — Fri, 28 Apr 2023 20:34:24 GMT

thank you. Im on the phone with the customer service and they are able to see that i have 2 subscriptions and will remove the old one.

Re: Charge on my Credit Card for $100 from Nest Labs

janthadeus — Sun, 30 Apr 2023 00:35:48 GMT

Hey there,

Phuongmha, sounds good! Thanks for giving us an update. In the meantime, do you still have other questions and concerns?

J91, I want to make sure you're all good — did you get help from our support team?

Thanks for your continued assistance, MplsCustomer!

Best,

Re: Charge on my Credit Card for $100 from Nest Labs

J91 — Sun, 30 Apr 2023 16:16:54 GMT

No, I don't know who to call. I called Google One and they were supposed to have someone from the Nest team reach out to me.

Re: Charge on my Credit Card for $100 from Nest Labs

janthadeus — Thu, 04 May 2023 01:31:13 GMT

Hi J91,

We appreciate your efforts here. To have a better look, please reach out to our Nest Aware Premier Care team here.

Thanks,

Re: Charge on my Credit Card for $100 from Nest Labs

janthadeus — Thu, 04 May 2023 01:31:56 GMT

Hey there,

Checking back in — how's it going? Still need our help?

Regards,

Re: Charge on my Credit Card for $100 from Nest Labs

Phuongmha — Thu, 04 May 2023 01:27:39 GMT

Problem solved. Thank you for checking in.

Re: Charge on my Credit Card for $100 from Nest Labs

janthadeus — Thu, 04 May 2023 01:30:28 GMT

Hello there,

Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Cheers,