topic Re: Subscription payments in Subscriptions and Services

Subscription payments

Ramona1 — Sat, 06 May 2023 01:49:44 GMT

I keep paying my subscription and they email me to tell me my payment did not go through. Although another page says I am paid up until December. This is very confusing. Please help

Re: Subscription payments

David_K — Sat, 06 May 2023 12:13:27 GMT

Not to worry, the Nest support team can help you work out what's happening!

Go to Contact Us - Google Nest Help
Select "Nest Aware", type a brief description of the issue, then click "Next".
Click "Other", then click "Next step" until you see the contact options.
Choose to get a call or call or chat with the team as available in your country.

Re: Subscription payments

MplsCustomer — Sat, 06 May 2023 15:13:08 GMT

@Ramona1

You could also check this Subscriptions Management page to see if somehow you're set up with 2 subscriptions:

https://store.google.com/subscriptions

Re: Subscription payments

janthadeus — Tue, 09 May 2023 01:11:06 GMT

Hi folks,

Checking in — I just wanted to make sure if you’ve seen davidking and MplsCustomer’s response. Let me know if you still need help.

I appreciate the help here, davidking and MplsCustomer!

Thanks,

Re: Subscription payments

janthadeus — Sat, 13 May 2023 22:55:10 GMT

Hey Ramona1,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

Re: Subscription payments

Markjosephp — Sat, 20 May 2023 16:46:56 GMT

Hi Ramona1,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark