topic Re: NEST Labs charge in Subscriptions and Services

NEST Labs charge

Phuongmha — Fri, 28 Apr 2023 20:13:12 GMT

Recently switched all to $120 Nest Aware Plus from an old plan subscriptions for each camera which was $200. The new plan renewed and charged $120 to the credit card under "GOOGLE *Google Nest" on April 24, 2023 and somehow the old plan charged me another $200 under "NEST LABS" on April 27, 2023.

But in my google subscription only shows I have only one new plan "NEST Aware Plus" for $120 and no other plans. How do i get this refund and cancel the old plan? i thought it will automatically removed the old plan when i switched to the new plan. Please help

Re: NEST Labs charge

janthadeus — Wed, 03 May 2023 00:52:38 GMT

Hi Phuongmha,

I’m sorry to hear that. Please reach out to our Nest Aware Premier Care team to further assist you.

Thanks,

Re: NEST Labs charge

EmersonB — Sat, 06 May 2023 19:15:05 GMT

Hello everyone,

@Phuongmha, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Aware subscription? Were you able to reach our support team? In case you have an update, you know where to find us.

I appreciate the help, JT.

Regards,
Emerson

Re: NEST Labs charge

Phuongmha — Sat, 06 May 2023 19:45:56 GMT

All done. Thanks for checking

Re: NEST Labs charge

EmersonB — Sat, 06 May 2023 20:22:40 GMT

Hey Phuongmha,

Thanks for getting back to us and we're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Cheers,
Emerson