topic overpaid subscription in Subscriptions and Services

overpaid subscription

crezzer6 — Mon, 08 May 2023 10:40:41 GMT

In December 2022 I received an email saying my annual sub of £120 hadn't gone through. I rectified this by changing the payment to a monthly sub of £10. However on checking our account I note the £120 did go through. Therefore we are due a refund of £120. I have used the help section to try to get through but when hitting the "contact" button it simply sends me to the same help section; I'm just going round in circles. How do I get my £120 back?

Re: overpaid subscription

MplsCustomer — Mon, 08 May 2023 13:11:39 GMT

@crezzer6

When you're using the "Contact us" link, do NOT select any of the suggested help topics on the "Resources" page; just click "Next step" to get to the contact options page/

Re: overpaid subscription

janthadeus — Sat, 13 May 2023 23:02:07 GMT

Hi folks,

Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need anything else.

I appreciate your help, MplsCustomer!

Thanks,

Re: overpaid subscription

Markjosephp — Sat, 20 May 2023 16:37:36 GMT

Hi there,

Thanks for assisting here, JT.

@crezzer6, I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

Re: overpaid subscription

Markjosephp — Fri, 26 May 2023 17:21:43 GMT

Hello crezzer6,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Thanks,

Mark