topic Nest no longer notifying me of motions even with all settings set in Subscriptions and Services

Nest no longer notifying me of motions even with all settings set

Figueroachichi — Mon, 05 Jun 2023 23:13:10 GMT

I have nest aware through Adt. We had to start a new contract and reconnect/restart my google home. All cameras (door bell and back yard cam) are connected to my google home and saving storage. Before the restart I would get notified for all motions but now I don’t receive any - I have all notification settings set correctly through apple settings and for each camera as well as zones and all motion detections. What am I missing ?

Re: Nest no longer notifying me of motions even with all settings set

MplsCustomer — Tue, 06 Jun 2023 02:06:27 GMT

@Figueroachichi

Is your Nest Aware subscription for the same Google Nest "home/structure" to which your cameras belong?

You can check your Nest Aware subscription by going to Settings | Nest Aware in either the Google Nest app or the Google Home app.

Re: Nest no longer notifying me of motions even with all settings set

zoeuvre — Tue, 04 Jul 2023 16:30:15 GMT

Hi folks,

@Figueroachichi, thanks for reaching out to us. I hope you've already gotten the answer you are looking for. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

I appreciate your help, @MplsCustomer.

Best,

Zoe

Re: Nest no longer notifying me of motions even with all settings set

zoeuvre — Tue, 04 Jul 2023 16:31:15 GMT

Hi Figueroachichi,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe

Re: Nest no longer notifying me of motions even with all settings set

zoeuvre — Wed, 05 Jul 2023 16:40:39 GMT

Hi there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards,

Zoe