topic Re: Changing payment for Nest Aware in Subscriptions and Services

Changing payment for Nest Aware

Pgiavasis — Wed, 07 Jun 2023 18:14:59 GMT

I need to Change my payment for Nest Aware. It is not letting me delete the old card and when i add the new one and click the box for use on subscriptions it doesn’t stay once i am out of that screen. We are seriously thinking about switching to Ring camera because this is such a pain! I already talked to s customer service rep for over an hour and they couldn’t do anything.

Re: Changing payment for Nest Aware

MplsCustomer — Wed, 07 Jun 2023 23:52:47 GMT

@Pgiavasis

That's extraordinary that Support could not resolve the payment issue. Maybe the link below will take you to a different team.

Try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Changing payment for Nest Aware

zoeuvre — Fri, 16 Jun 2023 23:45:39 GMT

Hi folks,

@Pgiavasis, thanks for reaching out to us, and I'm sorry for the late response. To change your payment method for your Nest Aware subscription, follow the steps below.

Visit https://goo.gle/2wqvqdm.
If not signed in already, select Sign in with Google or Sign in with Nest based on your account’s state.
Select Manage payments and then Add Payment Method.
- Do not to add hyphens or other special characters in the Primary phone field (Example: 9875551234), and that you can check the Use this card for Nest Aware box if you want to make this card the default card for your Nest Aware subscription payments.
After the new card is added, delete your old card if you want and click the Delete payment method. When prompted, select Yes to confirm.

Let us know how that works.

I appreciate your help, @MplsCustomer.

Best,

Zoe

Re: Changing payment for Nest Aware

zoeuvre — Mon, 19 Jun 2023 23:48:43 GMT

Hi Pgiavasis,

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks,

Zoe

Re: Changing payment for Nest Aware

Pgiavasis — Tue, 20 Jun 2023 14:54:01 GMT

The system is broken. I have changed the payment 50 times. It just continues to go back to the old card and wont allow me to delete the old card. I have given up.

Re: Changing payment for Nest Aware

EdmondB — Wed, 05 Jul 2023 22:40:32 GMT

Hello Pgiavasis,

We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edmond

Re: Changing payment for Nest Aware

zoeuvre — Sat, 08 Jul 2023 22:50:43 GMT

Hi there,

Checking back in — we haven't received your form. Were you able to fill it out? Still need our help?

Regards,

Zoe

Re: Changing payment for Nest Aware

Pgiavasis — Mon, 10 Jul 2023 16:10:33 GMT

The system is broken. I have changed the payment 50 times. It just continues to go back to the old card and wont allow me to delete the old card. I have given up.

Re: Changing payment for Nest Aware

Jenelyn_O — Mon, 10 Jul 2023 22:21:48 GMT

Hi Pgiavasis,

I'm sorry for the trouble this has caused you. Please try the guide below:

Go to https://goo.gle/2scTmOT.
At the top left, click Menu Payment methods.
Choose the credit card that you want to update.
Click Edit.

Let me know how it goes.

Best,

Jenelyn

Re: Changing payment for Nest Aware

Pgiavasis — Tue, 11 Jul 2023 15:40:10 GMT

This doesnt help me. I need to update my payment method on Nest Aware. My payment methods are correct on google pay.

Re: Changing payment for Nest Aware

Lance_L — Wed, 12 Jul 2023 01:27:33 GMT

Hello Pgiavasis,

I’m sorry for the delay. Thanks for posting in our Community — let's get this sorted out.

Could you please tell me where you bought your Nest Aware subscription? Was it from the Nest Store or the Google Store? Or did you purchase it from the Play Store or one of our partners, such as ADT?

Keep me posted.

I appreciate the help, MplsCustomer, zoeuvre, EdmondB and Jenelyn_O.

Regards,

Lance

Re: Changing payment for Nest Aware

EmersonB — Sat, 15 Jul 2023 04:47:34 GMT

Hello everybody,

@Pgiavasis, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Aware? We would appreciate it if you could share the information we're asking above. We'd be glad to hear from you.

I appreciate the help, MplsCustomer, Jenelyn, Edmond, Lance and Zoe.

Thanks,

Emerson

Re: Changing payment for Nest Aware

EdmondB — Sun, 16 Jul 2023 22:19:16 GMT

Hi there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Edmond

Re: Changing payment for Nest Aware

Pgiavasis — Mon, 17 Jul 2023 14:09:14 GMT

Nothing has been done to resolve this. I still can't change my payment method.

Re: Changing payment for Nest Aware

EdmondB — Thu, 20 Jul 2023 03:38:57 GMT

Hey Pgiavasis,

That certainly hasn’t been easy for you. Let’s check out what’s going on. The payment method that you set up on Google Pay will be used when purchasing Nest devices or subscriptions on the Google Store. Have you checked if you have the same email in Google Pay and on the Google Store?

I look forward to your response.

Thanks,

Edmond

Re: Changing payment for Nest Aware

zoeuvre — Tue, 25 Jul 2023 18:54:04 GMT

Hello there,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

Kind regards,

Zoe

Re: Changing payment for Nest Aware

Pgiavasis — Tue, 25 Jul 2023 19:08:34 GMT

Still no luck. My subscription will be canceld tomorrow.

Re: Changing payment for Nest Aware

MplsCustomer — Tue, 25 Jul 2023 19:13:16 GMT

@Pgiavasis

Have you tried the "Contact us" option under "Nest Aware Premier Care" on the page below that I suggested earlier? They say it is to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Changing payment for Nest Aware

Pgiavasis — Tue, 25 Jul 2023 19:35:32 GMT

Yes, I was workng with them for over an hour and they provided no additional help. they dont have acess to remove or update payment options.

Re: Changing payment for Nest Aware

MplsCustomer — Tue, 25 Jul 2023 19:40:20 GMT

@EdmondB, @zoeuvre , @Lance_L , @EmersonB , @Jenelyn_O :

This customer has been unable to update their payment method in over a month. Can't anyone at Google Nest fix this?